Chat Service Representative

VersaTube Building Systems; Texas City (TX); Remote; USD 36,000 - 48,000; Full time

Job summary

A leading building systems company in Texas City is seeking a remote Chat Service Representative to provide exceptional customer support. This role involves handling live chats, answering inquiries, and building relationships with customers. Candidates should possess solid experience in email, chat, and phone support, be technology savvy, and able to work independently while collaborating in a team environment. Join us to enhance customer experiences through effective communication and service.

Qualifications

• Experience with email, chat, and phone customer service.
• Independent worker, able to collaborate in a team.
• Ability to handle customer inquiries effectively.

Responsibilities

• Respond to customer live chats.
• Evaluate customer interactions and escalate issues.
• Build relationships with customers to understand their needs.
• Provide administrative support to the customer service team.
• Assist with overflow work as needed.
• Consistently achieves established standards of the position.
• Continually portrays and projects a positive and professional image.
• Provides administrative support to the customer service team.
• May assist with overflow work and other duties as needed.

Skills

Customer service experience

Technology savvy

Communication skills

Technological proficiency

Job description

About the job Chat Service Representative

We are looking for a Chat Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and client service. The ideal candidate will have email, chat, and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also able to work in a collaborative team environment.

Responsibilities

• Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
• Crete relationships with new customers to better understand and achieve their needs
• Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image.
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed

This position is also a remote position in which you will be working