Chat Service Representative

Hibachibot Korean Bbq; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading provider of Korean BBQ cuisine is seeking a Chat Service Representative to join their Customer Care department. This remote position focuses on delivering legendary customer support across various platforms, including email and chat. Candidates should possess strong customer service experience and be technology savvy, capable of working independently while contributing to a collaborative team environment. Responsibilities include managing live chats, addressing customer inquiries, and providing administrative support to the team.

Qualifications

• Must have email, chat, and phone customer service experience.
• Ability to evaluate customer interactions and elevate issues.
• Strong communication skills to handle customer inquiries.

Responsibilities

• Answer customer live chats regarding website navigation.
• Develop relationships with customers to understand their needs.
• Provide administrative support to the customer service team.
• Work on overflow tasks and assist other duties as needed.

Skills

Customer service experience

Technology savvy

Ability to work independently

Collaborative team skills

Job description

About the job Chat Service Representative

We are looking for a Chat Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and client service. The ideal candidate will have email, chat, and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also be able to work in a collaborative team environment.

Requirements :

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate

Crete relationships with new customers to better understand and achieve their needs

Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately

Promotes interest in client products and services

Consistently achieves established standards of the position

Continually portray and project a positive and professional image.

Provide administrative support to the customer service team

May assist with overflow work and other duties as needed

Promotes interest in client products and services

Consistently achieves established standards of the position

Continually portray and project a positive and professional image

Provide administrative support to the customer service team

May assist with overflow work and other duties as needed

This position is also a remote position in which you will be working