Chat Service Representative

Hibachibot Korean Bbq; Georgetown (KY); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading restaurant chain is seeking a Chat Service Representative to provide exceptional customer support. The role involves assisting customers with e-commerce inquiries via chat, evaluating interactions, and maintaining a positive company image. Candidates must have experience in customer service and be adept at using technology. This remote position offers flexibility and a chance to collaborate within a supportive team environment.

Qualifications

• Experience with email, chat, and phone customer service.
• Highly independent and able to work in a team.
• Ability to portray a positive and professional image.

Responsibilities

• Answer incoming customer live chats regarding navigation issues.
• Evaluate interactions and escalate issues if needed.
• Respond to customer inquiries accurately and concisely.
• Provide administrative support to the customer service team.

Skills

Customer service experience

Technology savvy

Communication skills

Job description

About the job Chat Service Representative

We are looking for a Chat Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and client service. The ideal candidate will have email, chat, and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also be able to work in a collaborative team environment.

Requirements :

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate

Crete relationships with new customers to better understand and achieve their needs

Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately

Promotes interest in client products and services

Consistently achieves established standards of the position

Continually portray and project a positive and professional image.

Provide administrative support to the customer service team

May assist with overflow work and other duties as needed

Promotes interest in client products and services

Consistently achieves established standards of the position

Continually portray and project a positive and professional image

Provide administrative support to the customer service team

May assist with overflow work and other duties as needed

This position is also a remote position in which you will be working