Chat Service Representative

Hibachibot Korean Bbq; Texas City (TX); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading food service company in Texas City is seeking a Chat Service Representative to provide exceptional support in a remote working environment. The ideal candidate will possess strong customer service skills with experience in email, chat, and phone communications. This role involves managing customer inquiries, building relationships, and promoting client products and services. If you are tech-savvy and can work both independently and as part of a team, we encourage you to apply.

Qualifications

• Experience with email, chat, and phone customer service.
• Ability to navigate website and resolve client concerns.
• Positive and professional demeanor in all interactions.

Responsibilities

• Manage incoming customer live chats.
• Evaluate interactions and escalate issues as needed.
• Build relationships with customers to understand their needs.
• Answer customer questions accurately and appropriately.
• Provide administrative support to the customer service team.

Skills

Customer service experience

Technology savvy

Independent working

Collaborative team player

Job description

About the job Chat Service Representative

We are looking for a Chat Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and client service. The ideal candidate will have email, chat, and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also be able to work in a collaborative team environment.

Requirements :

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate

Crete relationships with new customers to better understand and achieve their needs

Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately

Promotes interest in client products and services

Consistently achieves established standards of the position

Continually portray and project a positive and professional image.

Provide administrative support to the customer service team

May assist with overflow work and other duties as needed

Promotes interest in client products and services

Consistently achieves established standards of the position

Continually portray and project a positive and professional image

Provide administrative support to the customer service team

May assist with overflow work and other duties as needed

This position is also a remote position in which you will be working