Remote Chat Support Specialist

Hibachibot Korean Bbq; Flower Mound (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A customer service-centric company is seeking a Chat Service Representative to provide exceptional e-commerce support. The role includes handling live chats and inquiries, promoting client products, and maintaining professional interactions with customers. The ideal candidate will demonstrate strong customer service skills, be technology savvy, and work well both independently and as part of a team. This is a remote position based in the United States, offering the chance to engage with customers effectively.

Qualifications

• Independent worker with a collaborative team spirit.
• Ability to handle customer inquiries accurately and professionally.

Responsibilities

• Answer incoming customer live chats about website navigation issues.
• Evaluate customer interactions and escalate issues as needed.
• Build relationships with new customers.
• Promote interest in client products and services.
• Provide administrative support to the customer service team.

Skills

Customer service experience

Technology savvy

Email communication

Chat support

Phone support

Job description

A customer service-centric company is seeking a Chat Service Representative to provide exceptional e-commerce support. The role includes handling live chats and inquiries, promoting client products, and maintaining professional interactions with customers. The ideal candidate will demonstrate strong customer service skills, be technology savvy, and work well both independently and as part of a team. This is a remote position based in the United States, offering the chance to engage with customers effectively.