Zone Team Leader: Retail Merch & Customer Experience

Ollie's Bargain Outlet, Inc.; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and RX after

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader in Columbia, SC to guide a zone of the sales floor, manage merchandising, and deliver an exceptional associate and customer experience.

You’ll oversee merchandising, signage, displays, and replenishment while ensuring standards and programs are followed. The role requires supervising a team, scheduling, and driving productivity with a customer-first mindset.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team leadership

Merchandising

Customer service

Education

High school diploma

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader in Columbia, SC to guide a zone of the sales floor, manage merchandising, and deliver an exceptional associate and customer experience.

You’ll oversee merchandising, signage, displays, and replenishment while ensuring standards and programs are followed. The role requires supervising a team, scheduling, and driving productivity with a customer-first mindset.