Zone Team Leader: Merch & Customer Experience

Ollie's Bargain Outlet, Inc.; Derry (NH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401K plan

Associate discount

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a store zone with a focus on merchandising, pricing, and customer experience.

The role includes supervising associates, ensuring daily tasks are completed, and coordinating with leadership to uphold standards in operations, inventory, and service. This position requires on-site presence, strong communication, and a hands-on leadership style to drive results and deliver Ollie’s value-driven shopping experience for customers and

Qualifications

• High School diploma or equivalent required.
• Minimum of two years’ retail supervisory experience.
• Ability to work evenings, weekends, and holidays on-site.

Responsibilities

• Guide and supervise associates within the assigned store zone.
• Oversee merchandising, pricing, signage, and displays.
• Ensure store standards and customer service expectations are met.
• Coordinate with leadership for staffing and daily tasks.
• Open and close the store as needed.
• Communicate directives and ensure timely follow-up.

Skills

Retail supervision

Customer service

Communication skills

Scheduling

Education

High School diploma or equivalent

Tools

POS systems

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a store zone with a focus on merchandising, pricing, and customer experience.

The role includes supervising associates, ensuring daily tasks are completed, and coordinating with leadership to uphold standards in operations, inventory, and service. This position requires on-site presence, strong communication, and a hands-on leadership style to drive results and deliver Ollie’s value-driven shopping experience for customers and