Zero-Defect Systems Architect for Customer Success

Probook; New York (NY); On-site; USD 122,000 - 149,000; Full time

Benefits offered by this job

Equity

Salary up to $135K

Health, dental, and vision

Ramp card for commuting

Office snacks

Job summary

Probook in New York City is seeking a technical architect behind customer success, designing zero-defect configurations that translate messy, real-world operations into precise software logic.

This role is for engineers who want to see their work drive immediate business outcomes. Setup quality is the leading predictor of retention and expansion. Your technical decisions directly determine customer success.

Qualifications

• BS/BA in Computer Science or related technical field
• 1-2 years in a technical role (exceptional new grads encouraged to apply)
• NYC-based and excited about in-office collaboration in a high-intensity environment
• Authorized to work in the United States

Responsibilities

• Engineer zero-defect implementations: understand business logic and configure systems; avoid escalations.
• Drive technical excellence: write precise docs, surface product gaps, inform roadmaps with customer data.
• Shape the category: help define scaling practices and establish standards from scratch.

Skills

Python

SQL

APIs

Data structures

Systems thinking

Education

Bachelor's degree in Computer Science or related technical field

Tools

Claude

Job description

Probook in New York City is seeking a technical architect behind customer success, designing zero-defect configurations that translate messy, real-world operations into precise software logic.

This role is for engineers who want to see their work drive immediate business outcomes. Setup quality is the leading predictor of retention and expansion. Your technical decisions directly determine customer success.