ZeroTouch Customer Success Coordinator

Quadbridge; Phoenix (AZ); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

RRSP program

Ongoing professional training and dev

Comprehensive health, dental, life, AD

Top-tier equipment provided

Vibrant workplace with team events

Pet-friendly offices

Job summary

Quadbridge is seeking a Customer Success Specialist (ZeroTouch) to own the recurring customer success and operational cadence for assigned ZeroTouch customers. You will onboard, coordinate service activity, reviews, billing inputs, ticket follow-through, and deliver clear reporting while coordinating with Warehouse and Logistics, Finance, Sales, and delivery teams.

The ideal candidate is highly organized, customer-oriented, and familiar with logistics and IT service delivery.

Qualifications

• 3+ years in customer success, managed services or related roles in a technology services environment.
• Experience coordinating customer onboarding, recurring service activity, ticketing, reporting, invoicing, or service lifecycle processes.
• Working knowledge of managed services, IT equipment lifecycle, logistics, warehousing, shipping, inventory, device provisioning, or related service practices.
• Ability to interpret contracts, Service Orders, service data, operational findings, and customer requirements and translate them into coordinated actions.
• Bilingual English and French is preferred for the Montreal customer and operations environment.

Responsibilities

• Own service cadence for assigned ZeroTouch customers and coordinate onboarding, service activity, operational reviews, billing inputs, ticket follow-through, and reporting.
• Coordinate across Warehouse and Logistics, Managed Services technical delivery, Finance, Sales, and customer-facing teams to keep commitments visible and moving.
• Surface service risks, process gaps, customer-impacting exceptions, improvement opportunities, and expansion signals while maintaining clear ownership boundaries.
• Coordinate recurring billing inputs, supporting activity data, exceptions, and issue resolution with Finance.
• Maintain visibility into contracted service scope, Service Orders, customer commitments, and operational dependencies.

Skills

Customer success

Managed services

Service delivery coordination

Logistics coordination

Billing operations

Cross-functional collaboration

Education

Bachelor degree in Business or IT or Operations

Job description

Quadbridge is seeking a Customer Success Specialist (ZeroTouch) to own the recurring customer success and operational cadence for assigned ZeroTouch customers. You will onboard, coordinate service activity, reviews, billing inputs, ticket follow-through, and deliver clear reporting while coordinating with Warehouse and Logistics, Finance, Sales, and delivery teams.

The ideal candidate is highly organized, customer-oriented, and familiar with logistics and IT service delivery.