Customer Success Engineer Zero Networks

HelpfulRemote; Charlotte, Northern (NC, KY); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Stock options

Bonus eligibility

Job summary

HelpfulRemote seeks a customer success professional to drive value for customers after purchase of Zero Networks products. You will segment assets and users, run post-purchase trainings, and maintain regular check-ins while coordinating with support and R&D to resolve issues and relay customer feedback.

The ideal candidate has a technical BS or equivalent experience, 3+ years in customer success or related roles in SaaS or information security, and strong communication/problem-solving skills.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 3+ years in customer success, technical support, or related roles.
• Experience in SaaS or information security preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Help customers maximize value from Zero Networks platform.
• Segment assets and users.
• Hold training sessions after procurement.
• Coordinate with support and R&D to resolve issues and relay feedback.

Skills

Active Directory

REST APIs

Scripting (Python or PowerShell)

Windows OS

Linux OS

Mac OS

Communication skills

Problem-solving

Education

Bachelor's degree in a technical field or equivalent experience

Job description

This role supports customers after they purchase Zero Networks products, helping them get the most value out of the platform. Work includes segmenting assets and users, running training sessions after procurement, holding regular check-ins with customers, resolving technical issues alongside support and R&D teams, and relaying customer feedback to internal teams to inform product improvements.

Candidates should have a bachelor's degree in a technical field or equivalent experience, plus 3+ years in customer success, technical support, or a related role, ideally in SaaS or information security. Technical knowledge of Active Directory, REST APIs, scripting (Python or PowerShell), and Windows, Linux, and Mac operating systems is required, along with strong communication and problem-solving skills.

The role is remote within the USA, with a preference for candidates based in Charlotte. Compensation is expected to fall between $130,000 and $160,000 annually, plus stock options and bonus eligibility.