Youth Programs Helpdesk & Data Entry Specialist

City of Baltimore, Department of Planning; Baltimore (MD); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance (optional)

AD&D

FSA

Job summary

City of Baltimore is seeking a Helpdesk Support (NCS) for the Mayor’s Office of Employment Development to support YouthWorks stakeholders. The role involves handling inquiries, guiding applicants through YouthWorks processes, and maintaining organized records in a fast-paced office environment.

The position requires a high school diploma, 2+ years of customer service experience, and 1+ year in human services or youth programs.

Qualifications

• High school diploma or equivalency required.
• 2+ years of customer service experience required.
• 1+ year experience in human services or youth programs preferred.

Responsibilities

• Answer, screen, and direct calls to the appropriate person or unit.
• Assist youth and worksites with YouthWorks applications and processes.
• Ensure accurate data entry, filing, and document organization.
• Process a minimum of 50 youth applications per day.
• Maintain confidentiality of protected information (PPI).
• Communicate YouthWorks program information to stakeholders.
• Distribute YouthWorks materials and represent the agency.

Skills

Customer service

Written communication

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

Google Suite

Job description

City of Baltimore is seeking a Helpdesk Support (NCS) for the Mayor’s Office of Employment Development to support YouthWorks stakeholders. The role involves handling inquiries, guiding applicants through YouthWorks processes, and maintaining organized records in a fast-paced office environment.

The position requires a high school diploma, 2+ years of customer service experience, and 1+ year in human services or youth programs.