YouthWorks Unit Clerk | Admin & Data Specialist

City of Baltimore; Baltimore (MD); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

FSA plans

Life insurance

Job summary

City of Baltimore is seeking a detail-oriented service delivery professional to support YouthWorks units. Responsibilities include helping youth and partner sites with applications, processing timesheets, and maintaining organized records in a fast-paced city environment.

The role requires a high school diploma or GED, 1+ year of customer service, and 3 years in human services with youth programs. A Maryland Class C noncommercial license is required; provisional licenses are not acceptable.

Qualifications

• High school diploma or GED equivalency.
• At least 1 year of customer service experience.
• Three years of experience working in the human services field with youth programs.
• Equivalency Notes: Have an equivalent combination of education and experience
• Must upload a copy of a valid Maryland Class C Noncommercial driver’s license or equivalent; provisional licenses not acceptable.

Responsibilities

• Answer, screen, and direct calls to the appropriate person or unit.
• Conduct site visits to partner locations to ensure safe and compliant work environment for youth employment.
• Assist youth and worksites with YW applications and registrations.
• Process and submit youth participant timesheets and payroll issues.
• Maintain accurate daily work logs and organize materials for distribution to worksites and youth.

Skills

Customer service

Data entry

Microsoft Office

Google Suite

Verbal & written communication

Time management

Education

High school diploma or GED equivalency

Tools

Microsoft Office

Google Suite

Zoom

Microsoft Teams

Job description

City of Baltimore is seeking a detail-oriented service delivery professional to support YouthWorks units. Responsibilities include helping youth and partner sites with applications, processing timesheets, and maintaining organized records in a fast-paced city environment.

The role requires a high school diploma or GED, 1+ year of customer service, and 3 years in human services with youth programs. A Maryland Class C noncommercial license is required; provisional licenses are not acceptable.