Youth Programs Helpdesk Support

Baltimore City; Pittsburgh (Allegheny County); Presencial; USD 21.000 - 40.000; Jornada completa

Descripción de la vacante

Baltimore City is seeking a customer service specialist to support YouthWorks stakeholders. Duties include answering calls, assisting youth and worksites with YouthWorks applications, and ensuring accurate data entry and document organization.

Work is performed under MOED Youth Services Division procedures with emphasis on confidentiality, a fast-paced environment, and meeting daily youth application quotas; strong communication and Microsoft Office/Google Suite skills are required.

Formación

• High school diploma or equivalent required.
• At least 2 years of customer service experience.
• At least 1 year in human services with youth programs.
• Equivalent combination of education and experience accepted.

Responsabilidades

• Answer, screen, and direct calls to the appropriate person or unit.
• Assist youth and worksites with YouthWorks applications.
• Ensure accurate data entry, filing, and document organization.
• Review and process a minimum of 50 youth applications per day.
• Follow confidentiality processes for protected information.

Conocimientos

Data entry

Customer service

Time management

Verbal communication

Written communication

Microsoft Office

Google Suite

Educación

High school diploma or equivalency

Herramientas

Microsoft Office

Google Suite

Data entry

Descripción del empleo

Baltimore City is seeking a customer service specialist to support YouthWorks stakeholders. Duties include answering calls, assisting youth and worksites with YouthWorks applications, and ensuring accurate data entry and document organization.

Work is performed under MOED Youth Services Division procedures with emphasis on confidentiality, a fast-paced environment, and meeting daily youth application quotas; strong communication and Microsoft Office/Google Suite skills are required.