YouthWorks Support Specialist

City of Baltimore; Baltimore (MD); On-site; USD 21,000 - 39,000; Full time

Job summary

The City of Baltimore is seeking a customer service-focused professional to support YouthWorks stakeholders and process youth applications. Work follows MOED procedures and is supervised by a MOED administrative supervisor.

Responsibilities include data entry, call screening, and communicating program information to youth and worksites. A high school diploma and 2+ years in customer service with youth experience are required.

Qualifications

• Education: High school diploma or equivalency.
• Experience: At least 2 years of customer service experience. At least 1 year in human services field with youth programs.
• Equivalency notes: Have an equivalent combination of education and experience.

Responsibilities

• Answer, screen, and direct calls to the appropriate person or unit.
• Assist youth and worksites with YouthWorks application and process.
• Ensure accurate data entry, filing, and document organization in youth and worksite folders.
• Review and process minimum of 50 youth applications per day.
• Follow confidentiality processes and procedures when handling protected personal information (PPI).
• Investigate and communicate youth and worksite related concerns and issues to appropriate parties.
• Communicate YouthWorks program information to youth, worksites, and other stakeholders.
• Assist in distribution of YouthWorks materials.
• Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity.
• Perform other related work assignments as directed.

Skills

Customer service

Data entry

Communication

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

The City of Baltimore is seeking a customer service-focused professional to support YouthWorks stakeholders and process youth applications. Work follows MOED procedures and is supervised by a MOED administrative supervisor.

Responsibilities include data entry, call screening, and communicating program information to youth and worksites. A high school diploma and 2+ years in customer service with youth experience are required.