Youth Services Helpdesk Specialist

City of Baltimore, Department of Planning; Chicago (IL); Presencial; USD 25 000 - 40 000; Tempo integral

Resumo da oferta

The City of Baltimore is seeking a Customer Service Specialist to support YouthWorks stakeholders under the MOED Youth Services Division. You will screen calls, assist with YouthWorks applications, and ensure accurate data entry and file organization in youth and worksite folders.

Daily duties include processing a minimum of 50 applications, upholding confidentiality, and communicating program information to youth, worksites, and partners.

Qualificações

• Education and experience: HS diploma or GED plus 2+ years customer service; 1+ year youth program work preferred.
• Proficiency with Microsoft Office and Google Suite.
• Ability to review and process a large volume of data to meet daily quotas.
• Strong verbal and written communication and ability to maintain confidentiality.
• Probation period of 6 months as part of employment process.

Responsabilidades

• Answer, screen, and direct calls to the appropriate person or unit.
• Assist youth and worksites with YouthWorks application and process.
• Ensure accurate data entry, filing, and document organization in youth and worksite folders.
• Review and process a minimum of 50 youth applications per day.
• Follow confidentiality processes when handling protected personal information (PPI).
• Investigate and communicate youth/worksite concerns to appropriate parties.
• Communicate YouthWorks information to youth, worksites, and other stakeholders.
• Assist in distribution of YouthWorks materials.
• Represent the Agency and customer service philosophy with integrity.
• Perform other related work assignments as directed.

Conhecimentos

Customer service

Data entry

Time management

Communication skills

Analytical thinking

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Google Suite

Descrição da oferta de emprego

The City of Baltimore is seeking a Customer Service Specialist to support YouthWorks stakeholders under the MOED Youth Services Division. You will screen calls, assist with YouthWorks applications, and ensure accurate data entry and file organization in youth and worksite folders.

Daily duties include processing a minimum of 50 applications, upholding confidentiality, and communicating program information to youth, worksites, and partners.