Administrative Clerk - Youth Programs & Data Support

City of Baltimore, Department of Planning; Baltimore (MD); On-site; USD 21,000 - 40,000; Full time

Job summary

Mayor's Office of Employment Development in Baltimore is seeking a General Clerk to support YouthWorks Data Assistant and staff. Responsibilities include answering calls, providing program information, and assisting with data/tasks.

Strong MS Office and virtual platform skills are required, along with three years of clerical experience. This non-civil service position offers an hourly wage in a set range and requires a probationary period.

Qualifications

• Three (3) years of progressively responsible experience as an Office Assistant or comparable business college course work.
• Experience with data entry and using search functions with database search function for youth and worksites.
• Advanced beginner skills in MS Office Products: Word, Excel and Share Drive.
• Proficiency in virtual communications platforms such as Webex, Zoom, Microsoft 365, Google and Microsoft Teams.

Responsibilities

• Answer a 12-line telephone system and provide excellent customer service.
• Provide accurate information to the public pertaining to YouthWorks and MOED programs.
• Screen incoming calls and direct to appropriate staff.
• Support staff during Data Assistant absence and organize materials for mailings and presentations.
• Organize, track documents, drop-off appointments and assist with pay cards and related tools.

Skills

Customer service

Education

High school diploma or GED

Tools

MS Office

Webex

Zoom

Microsoft 365

Google Workspace

Microsoft Teams

Job description

Mayor's Office of Employment Development in Baltimore is seeking a General Clerk to support YouthWorks Data Assistant and staff. Responsibilities include answering calls, providing program information, and assisting with data/tasks.

Strong MS Office and virtual platform skills are required, along with three years of clerical experience. This non-civil service position offers an hourly wage in a set range and requires a probationary period.