Youth Program Manager

Educational Data Systems, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 59,000 - 72,000; Full time

Job summary

Educational Data Systems, Inc. (EDSI) is seeking a Youth Program Manager in the United States to lead Out-of-School youth programs, improve operations, and guide staff to deliver excellent customer service under contract requirements.

The role includes overseeing case files, providing GED and career exploration instruction, coordinating job placement, and ensuring compliance with funder expectations. A bachelor’s degree and management experience are preferred.

Qualifications

• Experience in a team-oriented environment.
• Excellent communication and problem solving skills.
• Ability to gather and synthesize information from various sources.
• At least three years of professional experience, including one year of management or supervisory experience.
• Proficiency in Microsoft Office applications with high proficiency in Microsoft Excel.
• Valid driver’s license and vehicle.
• Bachelor’s Degree in Business, Education, Human Services or related area preferred.

Responsibilities

• Lead staff to ensure efficient customer flow, service delivery and data management.
• Oversee participants’ case management files and adherence to contract regulations.
• Provide GED Preparation, Job Search Skills, Life Skills, and Career Exploration activities as needed.
• Administer assessments and compile data.
• Facilitate group learning and workshops with creativity and innovation.
• Support GED attainment across Math, Science, Social Studies, and Language Arts.
• Provide one-on-one and group tutoring.
• Facilitate job placement services and timely funder communications.
• Analyze performance and draft quarterly team goals.
• Develop continuous improvement processes and program documentation.
• Other opportunities and policy recommendations as applicable.

Skills

Team leadership

Communication skills

Problem solving

Management experience

Excel proficiency

Driver's license & vehicle

Education

Bachelor's degree (Business / Education / Human Services)

Tools

Microsoft Office

Job description

Job Description

Title: Youth Program Manager

Classification: Exempt

Salary: $65,000/yr

Scope of Position

• Support and improve Out-of-School youth operations, performance and customer engagement by providing leadership and direction to program staff to ensure excellent customer service and contract policies and outcomes are obtained
• Assist in career planning, job placement and high school equivalency activities for youth

Essential Functions

• Work with the managerial staff and direct staff to ensure that customer flow, service delivery and data management are efficient and effective
• Oversee the participants’ case management files and ensure contract regulations are being adhered to
• Provide instruction in GED Preparation, Job Search Skills, Life Skills, and/or other Career Exploration activities, as needed
• Administer assessment instruments and compile participant assessment data
• Facilitate group learning activities and workshops in a creative and innovative manner
• Ensure participants gain necessary information to successfully obtain a GED (Math, Science, Social Studies, and Reading/ Language Art)
• Provide one-on-one and group tutoring
• Strategically facilitate successful job placement services
• Respond in a timely manner to requests from the funder
• Evaluate performance with respect to contract obligations and draft quarterly team goals
• Identify strategies for innovative services at PA CareerLink® Schuylkill County
• Analyze and understand labor market information
• Ensure compliance with Federal, state and local youth policies and procedures
• Analyze performance, compile and submit reports for the funding agency and EDSI
• Ensure that staff meets performance goals as outlined in the contract and that resources are being utilized appropriately
• Provide leadership, direction for the staff and conduct staff development as needed
• Attend required meetings and apprises staff of discussions held at these meetings
• Develop continuous improvement process flows and program documentation
• Other opportunities as available
• Recommend policy or policy changes to LSWDB

Education and Experience Requirements

• Experience in a team-oriented environment
• Ability to converse with a wide range of professionals and demonstrate a positive professional attitude; excellent communication and problem solving skills
• Ability to gather and synthesize information from a wide variety of people and sources
• At least three years of professional experience, including one year of management or supervisory experience
• Proficiency in Microsoft Office applications with high proficiency in Microsoft Excel
• Valid driver’s license and vehicle required, decent driver’s record
• Bachelor’s Degree in Business, Education, Human Services or related area is preferred

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

About EDSI

EDS I (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.