EARN Program Manager

Educational Data Systems, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 55,000 - 75,000; Full time

Job summary

Educational Data Systems, Inc. is seeking an EARN Program Manager to provide strategic leadership for the Luzerne-Schuykill County region.

You will oversee program operations, supervise staff, ensure contract compliance, and drive outcomes through coaching and data tracking. Responsibilities include optimizing enrollment and retention, managing partnerships, and implementing QA processes to improve service delivery and participant outcomes.

Qualifications

• Bachelor’s degree in Human Services, Education, Business, or related field preferred.
• Minimum of three years of professional experience, with at least one year in leadership/supervisory roles.
• Strong understanding of TANF guidelines and compliance standards.
• Experience with case management, career development, and group facilitation.
• Excellent interpersonal, organizational, and communication skills.
• Proficiency in Microsoft Office, especially Excel; experience with case management software preferred.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Provide day-to-day leadership to regional EARN program teams, ensuring effective service delivery, customer engagement, and contract compliance
• Oversee program design, from enrollment through retention, including outreach, reengagement, and customer flow strategies
• Monitor contract performance, operating expenses, non-expendable inventory, and staff utilization to ensure efficiency and effectiveness
• Coordinate billing, payments, and vendor relations related to program operations
• Stay informed of local, state, and federal policy changes and implement programmatic adjustments as needed
• Hire, train, and coach new and existing staff to meet performance and compliance standards
• Conduct internal audits of case files and provide ongoing coaching to maintain data integrity and service quality
• Facilitate regular team meetings, performance evaluations, and quarterly goal setting
• Oversee participant case management practices, ensuring documentation is accurate, timely, and compliant with program regulations
• Analyze and report performance data to funders and internal leadership, using findings to inform program improvements
• Conduct internal file reviews and collaborate with staff on corrective actions where needed
• Ensure compliance with federal, state, and local guidelines
• Serve as liaison to local Workforce Development Boards (WDB), DHS/CAO staff, and other external partners to share best practices, program updates, and technical assistance
• Collaborate with the WIOA Program Manager to identify dual-enrollment opportunities and resource alignment
• Attend local/state meetings and monthly BEP calls; updates and decisions with staff
• Identify and maintain relationships with community partners to provide additional support services and opportunities
• Analyze program and staff performance and lead efforts to improve service delivery, documentation, and participant outcomes
• Develop and implement process flows and program documentation to support quality and efficiency
• Lead reengagement strategies for inactive participants
• Other opportunities as available

Skills

Leadership experience

Strong communication

Organizational skills

Case management

Program development

Education

Bachelor’s degree in Human Services, Education, Business, or related field

Tools

Microsoft Excel

Case management software

Job description

Job Description

The EARN Program Manager provides strategic and functional leadership for the EARN program in the Luzerne-Schuykill County region. This role is responsible for program oversight, staff supervision, compliance with contract requirements, instructional support, and performance management. The Manager ensures high-quality customer service and measurable outcomes through effective coaching, data tracking, and operational excellence. The position requires a blend of program development, community engagement, case management oversight, and instructional facilitation.

Salary

$65,000/yr

Essential Functions

Program Oversight & Operations

• Provide day-to-day leadership to regional EARN program teams, ensuring effective service delivery, customer engagement, and contract compliance
• Oversee program design, from enrollment through retention, including outreach, reengagement, and customer flow strategies
• Monitor contract performance, operating expenses, non-expendable inventory, and staff utilization to ensure efficiency and effectiveness
• Coordinate billing, payments, and vendor relations related to program operations
• Stay informed of local, state, and federal policy changes and implement programmatic adjustments as needed

Staff Supervision & Development

• Hire, train, and coach new and existing staff to meet performance and compliance standards
• Conduct internal audits of case files and provide ongoing coaching to maintain data integrity and service quality
• Facilitate regular team meetings, performance evaluations, and quarterly goal setting

Case Management & Compliance

• Oversee participant case management practices, ensuring documentation is accurate, timely, and compliant with program regulations
• Analyze and report performance data to funders and internal leadership, using findings to inform program improvements
• Conduct internal file reviews and collaborate with staff on corrective actions where needed
• Ensure compliance with federal, state, and local guidelines

Partnership & Communication

• Serve as liaison to local Workforce Development Boards (WDB), DHS/CAO staff, and other external partners to share best practices, program updates, and technical assistance
• Collaborate with the WIOA Program Manager to identify dual-enrollment opportunities and resource alignment
• Attend local/state meetings and monthly BEP calls; updates and decisions with staff
• Identify and maintain relationships with community partners to provide additional support services and opportunities

Continuous Improvement

• Analyze program and staff performance and lead efforts to improve service delivery, documentation, and participant outcomes
• Develop and implement process flows and program documentation to support quality and efficiency
• Lead reengagement strategies for inactive participants
• Other opportunities as available

Education and Experience Requirements

• Bachelor’s degree in Human Services, Education, Business, or related field preferred; equivalent experience considered
• Minimum of three years of professional experience, including at least one year in a leadership or supervisory capacity
• Strong understanding of both TANF guidelines and compliance standards
• Experience with case management, career development, and group facilitation
• Excellent interpersonal, organizational, and communication skills
• Proficiency in Microsoft Office Suite (especially Excel); experience with case management software is preferred
• Valid driver’s license and reliable transportation required

Equal Opportunity Employer Statement

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

Company Overview

EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.