Quality Assurance Manager

Educational Data Systems, Inc.; South Whitehall Township (PA); On-site; USD 56,000 - 68,000; Full time

Job summary

Educational Data Systems, Inc. (EDSI) is seeking a Quality Assurance Manager to lead program staff, ensure data integrity and file compliance across contracts, sites, and projects.

You will oversee day-to-day data processing, QA procedures, and reporting, provide analytics to leadership, and develop quality improvement plans to meet benchmarks.

A bachelor’s degree and at least three years of professional, including supervisory, experience are preferred; proficiency in Microsoft Office is required.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• At least three years of professional experience, including leadership or supervisory responsibility.
• Experience in a team-oriented environment and ability to collaborate across teams.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Strong organizational skills, time management and attention to detail.

Responsibilities

• Lead program staff and ensure data integrity and file compliance.
• Oversee data processing, QA procedures and reporting for contract benchmarks.
• Analyze performance and prepare internal database and CWDS reports.
• Develop quality improvement plans when necessary and drive continuous improvement.
• Facilitate weekly QA meetings and coordinate with leadership on reporting.

Skills

Leadership

Data Management

Quality Assurance

Reporting

Microsoft Office

Education

Bachelor’s degree

Tools

CWDS

Microsoft Excel

Job description

Title: Quality Assurance Manager

Classification: Exempt

Salary: $62,000

Scope of Position

• Provide leadership and direction to program staff and ensure integrity of data and file compliance
• Oversee and provide analytical overview of day-to-day data processing, quality assurance procedures, and reporting to ensure successful contract benchmarks across programs, satellite sites and special projects.

Essential Functions

• Work with leadership team and direct staff to ensure effective and efficient data management, service delivery and compliance with federal, state and local policies and procedures
• Provide leadership and direction to Quality Assurance staff and conduct staff development as needed
• Ensure staff resources are utilized strategically to best reach state and local performance goals
• Serve as primary point of contact for contracted database services, maintenance and development
• Analyze performance, and compile and submit both internal database and CWDS reports for the funding agency and EDSI; develop quality improvement plans when necessary
• Develop continuous improvement on process flows and program documentation to align with program development, as well as identify strategies for innovative services at PA CareerLink Lehigh Valley
• Enter, edit and retrieve data in appropriate tracking and databases, and perform data reconciliation to ensure accuracy and prepare reports related to program activities
• Manage the development of new project reports and modification of current reports as needed
• Ensure data entry in systems of record is timely and accurate
• Partner with management team in providing measurable reporting and strategies to achieve benchmarks
• Assist team leaders with financial reports and monitoring expenditures in relation to training budgets
• Facilitate weekly Quality Assurance meetings and attend all other pertinent team meetings
• Perform monthly caseload reconciliations for all contract programs
• Provide weekly, monthly and yearly performance status reports and review
• Communicate areas for improvement based on performance trends and propose processes solutions
• Ensure ISO compliance and perform audits as required or necessary
• Respond in a timely manner to performance reporting requests from contracting agency and provide monthly program performance tracking reports

Other opportunities as available

Education and Experience Requirements

• Bachelor’s degree or equivalent experience preferred
• At least three years of professional experience, including one year of leadership or supervisory experience
• Experience in a team-oriented environment
• Ability to gather and synthesize information from a wide variety of people and sources
• Proficient in Microsoft Office applications, other computer programs and data entry
• Must have solid organizational skills, time management skills, be detail oriented and provide accuracy with deadline-sensitive goals and objectives
• A valid driver’s license and clean driving record required

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

EDS I (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.