Business Services Representative

Edsi-9; Reading (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

EDSI in Reading, PA seeks a Business Services Representative to act as the liaison between employers and the PA CareerLink system, developing relationships and delivering workforce solutions that support regional economic growth.

The role identifies employer needs, coordinates recruitment activities, promotes PA CareerLink programs, and collaborates with workforce partners to connect businesses with qualified talent while maintaining records and reporting trends.

Qualifications

• Bachelor’s degree in Business, Marketing, HR, or related field, or equivalent relevant work experience.
• Marketing and sales experience preferred
• Customer service experience required
• Ability to work independently with little supervision
• Strong written and verbal communication skills
• Valid driver’s license and automobile required
• Bilingual preferred (English/Spanish) but not required

Responsibilities

• Develop and maintain relationships with employers in the service area.
• Conduct employer outreach via in-person visits, virtual meetings, telephone contact, and networking events.
• Assess employer workforce needs and recommend workforce solutions.
• Promote PA CareerLink services to increase employer utilization.
• Coordinate hiring events, job fairs, customized recruitments, and employer information sessions.
• Collaborate with PA CareerLink staff to connect job seekers with employer hiring needs.
• Maintain accurate employer records in required case management and CRM systems.
• Gather, analyze, and report labor market trends and employer feedback for planning and initiatives.

Skills

Relationship building

Communication skills

Independent work

Microsoft Office

Spanish (bonus)

Education

Bachelor's degree in Business or related field

Equivalent relevant work experience

Tools

CRM systems

Marketing materials design tools

Job description

Job Description: Title: Business Services Representative Classification: Non-Exempt

Scope of Position: The Business Services Representative serves as the primary liaison between employers and the PA CareerLink® system, developing and maintaining strong business relationships while delivering workforce solutions that support regional economic growth. This position identifies employer workforce needs, promotes PA CareerLink® programs and services, coordinates recruitment activities, and collaborates with workforce partners to connect businesses with qualified talent. The Business Services Representative also gathers labor market intelligence and supports strategic employer initiatives.

Essential Functions

• Develop and maintain relationships with new, existing, and prospective employers throughout the service area.
• Conduct employer outreach through in-person visits, virtual meetings, telephone contact, and networking events.
• Assess employer workforce needs and recommend workforce solutions, including recruitment assistance, incumbent worker training, On-the-Job Training (OJT), work-based learning opportunities, apprenticeships, labor market information, and other available programs.
• Promote PA CareerLink® services and increase employer utilization through strategic outreach and relationship management.
• Assist with the coordination of hiring events, job fairs, customized recruitments, and employer information sessions both on-site and within the community.
• Collaborate with PA CareerLink® staff to connect qualified job seekers with employer hiring needs.
• Maintain accurate employer records and service documentation within required case management and customer relationship management systems.
• Gather, analyze, and report labor market trends, employer feedback, hiring challenges, and workforce intelligence to support Workforce Development Board planning and strategic initiatives.
• Participate in employer advisory groups, industry partnerships, chambers of commerce, economic development organizations, and other business-focused events.
• Identify opportunities to expand employer engagement through partnerships with educational institutions, training providers, community organizations, and economic development agencies.
• Assist employers with developing job descriptions, posting employment opportunities, screening candidates, and coordinating interview activities.
• Support Rapid Response activities for employers experiencing layoffs or business transitions, as assigned.
• Research and prepare nominations for local, regional, and statewide employer recognition programs and workforce awards.
• Monitor individual performance goals and maintain productivity standards established by EDSI, the Workforce Development Board, and funding agencies.
• Prepare reports, presentations, and employer success stories highlighting workforce outcomes and business engagement activities.
• Represent EDSI and the PA CareerLink® system at meetings, conferences, community events, and professional organizations.
• Maintain current knowledge of workforce development programs, labor market trends, funding opportunities, and employer workforce challenges.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Marketing, Human Resources, or a related field, or equivalent relevant work experience required.
• Marketing and sales experience preferred
• Customer service experience required
• Ability to work independently with little or no supervision
• Must have strong communication skills (written/verbal)
• Good interpersonal skills
• Must have strong knowledge of Microsoft Office tools and comfortable with using, and/or learning to use, programs related to marketing material design
• Valid driver’s license and an automobile are required
• Bilingual preferred (English/Spanish) but not required.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

EDS I (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDS I works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDS I is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDS I has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDS I also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.