Receptionist

Educational Data Systems, Inc.; Pennsylvania; On-site; USD 41,000 - 50,000; Full time

Job summary

Educational Data Systems, Inc. seeks a front desk associate to greet jobseekers, employers and agency visitors and provide basic CareerLink services in Pennsylvania. The role pays around $45,000 annually and requires excellent communication and bilingual Spanish skills.

You will support staff, manage inquiries, and help with data entry and reporting, while ensuring a welcoming, efficient office environment for clients and partners.

Qualifications

• Excellent communication and interpersonal skills.
• Customer Service experience required.
• Bilingual in Spanish required.
• Experience answering inquiries in a courteous, efficient and professional manner.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Greet and assist jobseekers, employers and visitors.
• Provide PA CareerLink information clearly and helpfully.
• Direct visitors to onsite partners and resources as appropriate.
• Register customer activity through sign-in, workshops and events.
• Relay messages and information from the front desk to staff promptly.
• Assist users with PA CareerLink login information.

Skills

Communication skills

Customer service

Bilingual Spanish

Inquiry handling

Microsoft Office

Tools

Microsoft Office

Job description

Job Description: Scope of Position

Greet and assist jobseekers, employers and agency visitors; provide administrative support to staff and customers in need of basic CareerLink services. Salary: $45,000

Essential Functions

• Welcome visitors in a prompt and friendly manner, directing them to appropriate area, services or staff
• Provide PA CareerLink information in a knowledgeable and pleasant manner
• Direct visitors to available onsite partners and resources as appropriate
• Responsible for customer activity through sign-in, workshops and activity registrations
• Provide prompt, accurate transfer of messages and information from the front desk to appropriate PA CareerLink staff
• Retrieve login information for individuals to access the PA CareerLink website
• Answer and direct calls on the PA CareerLink multi-line telephone system
• Provide basic services statistics and reporting to monitor customer activity
• Support staff in the collection and verification of program requirements and needed documentation
• Perform data entry and provide clerical support
• Open and disburse mail to appropriate staff mailboxes
• Prevent unauthorized persons from entering the agency
• Manage office supplies
• Other opportunities as available

Education and Experience Requirements

• Excellent communication and interpersonal skills
• Customer Service experience required
• Bilingual in Spanish required
• Experience in answering inquiries in a courteous, efficient and professional manner
• Proficient in Microsoft Office and basic computer skills

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

EDS I (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.