Youth Mentoring Programs Specialist

Big Brothers Big Sisters of the National Capital A; Washington (District of Columbia); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Big Brothers Big Sisters of the National Capital Area in the DC Metro region seeks an entry-level full-time Program Specialist. Under the Chief Program Officer, you’ll support implementation, daily operations, and high-quality service delivery for youth-focused programs.

This hybrid role requires in-office presence three days per week in DC/MD, including Wednesdays. You’ll help with outreach, match support, documentation, and program communications to foster youth development.

Qualifications

• Bachelor's degree in social work, psychology, education, human services, or a related field preferred; equivalent experience considered.
• Experience with youth, families, or volunteers in nonprofit, school, or community settings is a plus.
• Knowledge of youth development principles and community-based programming.
• Spanish speaking a plus.
• Strong organization, time management, and communication skills.

Responsibilities

• Facilitate outreach and onboarding for youth, families, and volunteers.
• Provide ongoing match support and troubleshoot participant challenges.
• Assist in organizing group events, workshops, and program communications.
• Represent the agency in a professional and positive manner during program activities and community events.
• Conduct outreach, orientations, and intake interviews with youth, parents/guardians, and volunteers.
• Maintain regular contact with matched participants to provide support and promote relationship development.
• Plan and coordinate group activities, workshops, and service projects aligned with youth development goals.
• Ensure accurate and timely case documentation in internal systems; track attendance, engagement, and outcomes.
• Refer families to community resources and follow up to ensure connections.
• Support program data collection and contribute to reporting and continuous improvement efforts.
• Promote an inclusive, youth-centered culture throughout all program interactions.

Skills

Interpersonal skills

Cultural competency

Organizational skills

Communication skills

Education

Bachelor's degree in social work, psychology, education, human services, or related field

Tools

Microsoft Office

CRM systems familiarity

Job description

Big Brothers Big Sisters of the National Capital Area in the DC Metro region seeks an entry-level full-time Program Specialist. Under the Chief Program Officer, you’ll support implementation, daily operations, and high-quality service delivery for youth-focused programs.

This hybrid role requires in-office presence three days per week in DC/MD, including Wednesdays. You’ll help with outreach, match support, documentation, and program communications to foster youth development.