Front Desk & Member Services Coordinator

Poppy Bank; Lancaster (Lancaster County); On-site; USD 18,000 - 25,000; Full time

Job summary

Boys & Girls Club of Lancaster seeks a Front Desk Coordinator to manage front desk operations, data entry and reporting, and basic clubhouse administrative duties. The role requires welcoming members, guiding them to activities, handling calls, and maintaining accurate attendance and records.

You will uphold safety rules, supervise youth in the front desk area, and serve as a professional, positive role model for families and staff while supporting program delivery.

Qualifications

• High School Diploma or GED required.
• Experience in customer service using computers and phones.
• Experience in youth development, education, or recreation preferred.
• Familiarity with diverse populations served by BGCLA.

Responsibilities

• Manage the front desk; track all incoming and outgoing traffic.
• Handle daily data entry and membership reports.
• Answer phones, take messages, and route calls to staff.
• Guide members to activities and monitor safety and behavior.
• Maintain confidentiality and a professional demeanor with families.

Skills

Communication skills

Customer service

Data entry

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Boys & Girls Club of Lancaster seeks a Front Desk Coordinator to manage front desk operations, data entry and reporting, and basic clubhouse administrative duties. The role requires welcoming members, guiding them to activities, handling calls, and maintaining accurate attendance and records.

You will uphold safety rules, supervise youth in the front desk area, and serve as a professional, positive role model for families and staff while supporting program delivery.