Youth Club Front Desk & Member Services Associate

Boys & Girls Clubs of Central Virginia; Charlottesville (VA); On-site; USD 22,000 - 25,000; Part time

Job summary

Boys & Girls Clubs of Central Virginia is seeking a part-time Front Desk Staff at the Albemarle Campus Club in Charlottesville, VA. The role involves greeting members, handling sign-in, data management in MyClubHub, and supporting enrollment, attendance, and reporting.

You will answer calls, assist with payments, maintain a clean front desk area, and collaborate with staff to ensure a welcoming environment for youth and families. Must be 18+ years old, with a High School diploma or equivalent.

Qualifications

• Must be 18 years or older.
• High School diploma or equivalent required.
• Experience in a receptionist, administrative, customer service, or youth-serving role preferred.
• Experience working with databases or record-management systems preferred.

Responsibilities

• Serve as the first point of contact for members, families, volunteers, and visitors, creating a welcoming environment.
• Warmly receive children and staff into the Club and facilitate the sign-in process.
• Control access into the Club.
• Facilitate member registration and assist families with enrollment requirements.
• Maintain all member and parent information in the club’s database (MyClubHub).
• Maintain documentation needed for compliance with grant requirements.
• Ensure all volunteers are checked in and out according to established procedures.
• Answer and direct phone calls and respond to general inquiries.
• Support Club management in responding to youth needs, including parent communication, first aid, and behavioral support.
• Communicate with parents/guardians regarding registration requirements, attendance, Club updates, and other member-related matters.
• Receive, record, and process member payments in accordance with established procedures.
• Maintain a clean, organized, and professional front desk and entry area.
• Complete data entry for program attendance.
• Collaborate with Club staff and leadership to support daily operations and member needs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Data entry

Microsoft Office

Database systems

Front desk experience

Education

High School diploma or equivalent

Tools

MyClubHub

Database systems

Microsoft Office

Job description

Boys & Girls Clubs of Central Virginia is seeking a part-time Front Desk Staff at the Albemarle Campus Club in Charlottesville, VA. The role involves greeting members, handling sign-in, data management in MyClubHub, and supporting enrollment, attendance, and reporting.

You will answer calls, assist with payments, maintain a clean front desk area, and collaborate with staff to ensure a welcoming environment for youth and families. Must be 18+ years old, with a High School diploma or equivalent.