Youth Case Manager — Wraparound Support & Impact

Commonpoint Queens; Silver Spring (MD); On-site; USD 50,000 - 61,000; Full time

Job summary

Commonpoint Queens is seeking a dedicated Case Manager to support program participants across intake, assessment, and ongoing case planning. The role emphasizes coordinating services, tracking progress, and advocating for participant needs in a dynamic, youth-focused environment.

The ideal candidate will manage a caseload, collaborate with staff, and execute ISS development while ensuring program compliance and data integrity. Travel to various locations and in-person shifts are required.

Qualifications

• Bachelor’s degree in Human Services, Psychology or related field required.
• 3+ years of case management experience with opportunity youth.
• Demonstrated ability in youth development and cultural competency with diverse backgrounds.
• Experience with participant navigator services (public assistance, healthcare, financial, legal, social support).
• Proficient with MS Office and Google applications; comfortable with PDF navigation.

Responsibilities

• Manage a caseload of 25-30 active participants and a follow-up caseload of graduates.
• Maintain communication with participants, staff, and support systems.
• Facilitate wraparound services to address educational, vocational, and personal needs.

Skills

Case management

Communication

Cultural competency

Organizational skills

Problem solving

Customer service

Education

Bachelor’s degree in Human Services or related field

Tools

MS Office (Excel, Word, PowerPoint)

Google Apps (Sheets, Docs, Slides)

PDF navigation

Job description

Commonpoint Queens is seeking a dedicated Case Manager to support program participants across intake, assessment, and ongoing case planning. The role emphasizes coordinating services, tracking progress, and advocating for participant needs in a dynamic, youth-focused environment.

The ideal candidate will manage a caseload, collaborate with staff, and execute ISS development while ensuring program compliance and data integrity. Travel to various locations and in-person shifts are required.