Case Manager: Opportunity Youth Train & Earn

Commonpoint; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

Commonpoint Queens seeks a Case Manager in Elmhurst, NY. The role requires managing a 25-30 participant caseload, performing intake, assessment, and eligibility, and providing mental health support and crisis intervention.

You will develop individualized service strategies and monitor progress toward employment, education, and training goals. The position emphasizes coordination with community resources, documentation accuracy, and strong communication across diverse populations.

Qualifications

• Bachelor's degree preferred in Human Services, Psychology or related field.
• 3+ years of case management experience with opportunity youth.
• Demonstrated ability in youth development and cultural competency with diverse backgrounds.
• Experience with participant navigator services including public assistance, healthcare, financial, legal and social support.
• Proficient in MS Office, Google applications and general computer navigation.
• Assist with collection and maintenance of work readiness documentation to ensure program compliance.

Responsibilities

• Case Management and Participant Support: Manage a caseload of 25-30 active participants, maintain follow-up caseload of graduates, monitor retention, employment, education, and credential attainment outcomes.
• Intake, Assessment, and Eligibility Determination: Conduct intake assessments and collect required eligibility documentation; complete enrollment and program completion paperwork.
• Mental Health Counseling and Crisis Intervention: Provide individual and group mental health support services; deliver crisis intervention and referrals.
• Individual Service Strategy Development and Goal Planning: Develop and implement ISS tailored to participant goals; monitor progress toward employment and education objectives.
• Employment Readiness and Program Monitoring: Track attendance, work readiness, employment upgrades, training participation, and conduct worksite visits.
• Care Coordination and Community Resource Navigation: Coordinate supportive services and referrals; collaborate with external treatment providers.
• Documentation, Data Management, and Compliance: Maintain detailed case notes and ensure timely data entry; ensure compliance with program requirements and reporting.
• Stakeholder Collaboration and Program Adaptability: Collaborate with internal staff and external partners; adapt services to evolving needs.

Skills

Case management

Youth development

Cultural competency

Multidisciplinary collaboration

Documentation

Communication skills

Bilingual preferred

Education

Bachelor's degree in Human Services or related field

Tools

MS Office (Excel, Word, PowerPoint)

Google Sheets, Docs, Slides

PDF navigation

Job description

Commonpoint Queens seeks a Case Manager in Elmhurst, NY. The role requires managing a 25-30 participant caseload, performing intake, assessment, and eligibility, and providing mental health support and crisis intervention.

You will develop individualized service strategies and monitor progress toward employment, education, and training goals. The position emphasizes coordination with community resources, documentation accuracy, and strong communication across diverse populations.