Opportunity Youth Case Manager: Training & Employment Support

Commonpoint; New York (NY); On-site; USD 50,000 - 61,000; Full time

Job summary

Commonpoint in New York is seeking a Case Manager to support Opportunity Youth Programs. You will manage a caseload of 25–30 participants, conduct intake, coordinate wraparound services, and track progress toward employment and education goals.

The role requires strong analytical and customer service skills and the ability to work independently in a busy nonprofit environment. The position emphasizes collaboration with staff, external partners, and funders, with regular hours and potential

Qualifications

• Bachelor’s degree in Human Services, Psychology or related field required.
• 3+ years of case management experience with opportunity youth.
• Demonstrated youth development expertise and cultural competency with diverse populations.
• Experience with participant navigator services including public assistance, healthcare, financial, legal and social support.
• Proficient in MS Office and Google applications.
• Assist with collection, completion, and maintenance of work readiness documentation for compliance.

Responsibilities

• Manage a caseload of 25–30 active participants, with follow-up on graduates.
• Maintain effective communication with participants, staff, and support systems.
• Facilitate wraparound services addressing educational, vocational, and personal needs.
• Conduct intake assessments and collect eligibility documentation.
• Complete enrollment and program completion paperwork.
• Provide individual and group mental health support and crisis intervention.
• Develop and implement Individual Service Strategies (ISS).
• Monitor progress toward employment, training, and educational objectives.
• Track attendance, work readiness, and participation; conduct worksite visits.
• Coordinate referrals to community organizations and external providers.
• Maintain case notes, ensure data entry and compliance.
• Collaborate with internal/external partners and adapt services as needed.

Skills

Case management

Youth development

Cultural competency

Communication skills

Organizational skills

Google applications

MS Office

Bilingual

Education

Bachelor’s degree in Human Services / Psychology or related field

Tools

MS Office (Excel, Word, PowerPoint)

Google Workspace (Sheets, Docs, Slides)

Job description

Commonpoint in New York is seeking a Case Manager to support Opportunity Youth Programs. You will manage a caseload of 25–30 participants, conduct intake, coordinate wraparound services, and track progress toward employment and education goals.

The role requires strong analytical and customer service skills and the ability to work independently in a busy nonprofit environment. The position emphasizes collaboration with staff, external partners, and funders, with regular hours and potential