Case Manager

Commonpoint Queens (Samuel Field YM and YWHA); United States; On-site; USD 47,000 - 63,000; Full time

Job summary

Commonpoint Queens is seeking a Case Manager for the Opportunity Youth Programs to support out-of-school youth ages 17–24. You will manage a caseload of 25–30 participants, conduct intake, assess eligibility, and coordinate wraparound services with community partners to advance education, employment, and life skills.

The ideal candidate has a BA in Human Services or related field, 3+ years in case management, strong organizational and communication skills, and comfort working across diverse

Qualifications

• BA in Human Services or related field preferred or required.
• 3+ years of case management experience with opportunity youth.
• Demonstrated ability in youth development and cultural competency with diverse populations.
• Experience with participant navigator services including public assistance, healthcare, financial, legal and social support.

Responsibilities

• Manage a caseload of 25–30 active participants and maintain follow-up with program graduates.
• Maintain communication with participants, staff, and support systems.
• Facilitate wraparound services to address educational, vocational, and personal needs.
• Conduct intake assessments and collect eligibility documentation.
• Develop and monitor Individual Service Strategies (ISS) aligned with participant goals.

Skills

Case management

Cultural competency

Communication

MS Office

Google Workspace

Bilingual

Education

Bachelor’s degree in Human Services or related field

Tools

Excel

Word

PowerPoint

Google Sheets/Docs/Slides

Job description

Commonpoint Queens is a non-profit, multi service agency with flagship sites in Little Neck, Bayside, Forest Hills, East Elmhurst and Jamaica with 90 additional sites throughout the community that provides a diverse array of programs and services to over 70,000 mission is to sustain and enhance the quality of family and individual life for all members of our community, regardless of religion, ethnic or cultural background, national origin, gender identity or expression, sexual preference, age, or disability, within a pervasive and inclusive environment that facilitates individual growth, meets individual needs and builds community. We accomplish this mission through a broad range of social, educational, and recreational services that reach community members of all ages and backgrounds. The Opportunity Youth Programs at Commonpoint provide services to out of school and out of work youth, ages 17-24. Opportunity Youth Programs include GED classes, Vocational Training Classes, Internship, and Employment Assistance. We serve youth who have dropped out of high school, are pregnant or parenting, receiving foster care services, are engaged with the juvenile justice system, experiencing homelessness, had an IEP in high school, reside in high poverty areas, or who are unemployed.

Position Summary

This is a fast paced position that requires strong analytical and customer service skills and excellent problem-solving ability. Candidates should be outgoing, self motivated, and able to work independently. In addition, the Case Manager must be highly organized and able to manage multiple priorities simultaneously. The Case Manager is expected to demonstrate direct knowledge of the agency’s mission, offerings, and student base, and to innovate and advocate for organizational change.

Key Responsibilities

Case Management and Participant Support

• Manage a caseload of 25–30 active participants, while maintaining a follow-up caseload of program graduates to monitor retention, employment, education, and credential attainment outcomes.
• Maintain effective communication and rapport with participants, staff, and support systems.
• Facilitate wraparound services to address participants’ educational, vocational, and personal needs.

Intake, Assessment, and Eligibility Determination

• Conduct intake assessments and collect required eligibility documentation.
• Complete all enrollment and program completion paperwork in accordance with program requirements.

Mental Health Counseling and Crisis Intervention

• Provide individual and group mental health support services.
• Deliver crisis intervention, conduct home visits, and provide appropriate referrals when necessary.

Individual Service Strategy Development and Goal Planning

• Develop and implement Individual Service Strategies (ISS) tailored to participant goals and needs.
• Monitor participant progress toward employment, training, and educational objectives.

Employment Readiness and Program Monitoring

• Track participant attendance, work readiness, employment upgrades, training participation, advanced training, and conduct worksite visits.
• Support participants in achieving program milestones and successful outcomes.

Care Coordination and Community Resource Navigation

• Coordinate supportive services and referrals to community-based organizations to address barriers to participation and success.
• Conduct care coordination with external treatment providers and service agencies to promote participant well-being and progress.

Documentation, Data Management, and Compliance

• Maintain detailed case notes and ensure accurate and timely data entry.
• Ensure compliance with program, funder, and agency requirements.
• Complete all required participant documentation and reporting activities.

Stakeholder Collaboration and Program Adaptability

• Collaborate with internal staff, external providers, and support systems to enhance service delivery.
• Adapt responsibilities and service delivery to meet evolving programmatic, funder, and agency needs.

Qualifications

Required

• Bachelor’s degree (BA) preferred in Human Services, Psychology or related field required.
• 3+ years of case management experience with opportunity youth
• Demonstrated ability in youth development and Demonstrate cultural competency through familiarity in working with people from a very diverse number of backgrounds
• Experience with participant navigator services including but not limited to public assistance, healthcare, financial, legal and social support.
• Experienced working with MS Office, primarily Excel, Word and PP, knowledgeable in Google applications, primarily in Sheets, Docs, and Slides.
• Proficient in Computer navigation as well as PDF.
• Assist with the collection, completion, and maintenance of work readiness documentation to ensure compliance with program requirements and support participant progress tracking.

Preferred

• Experience working with opportunity youth, justice-involved youth, foster care youth, or disconnected young adults ages 17–24.
• Knowledge of workforce development, career pathways, and youth programming.
• Familiarity with trauma-informed care, motivational interviewing, and positive youth development principles.
• Ability to work collaboratively with multidisciplinary teams and external partners.
• Strong organizational, documentation, and communication skills.
• Bilingual preferred.

Location

Must travel to various locations

Schedule

Mon-Fri. Regular Shifts 8am-4pm, or 9am-5pm and with flexibility for occasional weekends/evenings (in-person assignment)

Salary

$55,000

Commonpoint is an equal opportunity employer Commonpoint Queens is a community-centric nonprofit, serving diverse audiences though every chapter of life, across the five boroughs and beyond. We offer a rich range of services through our vast network of professionals, social workers, and volunteers, giving people the tools and resources to succeed. Originally founded in Queens in the early 1960s, we are guided by values of service and justice as we meet the evolving needs of 80,000 people through our wide-ranging dynamic programs at over 75 locations, including flagship sites in Little Neck, Forest Hills and Elmhurst. And with an inclusive, personalized approach, our exceptional services reflect, nurture, and embrace the breadth of lives we serve across New York and beyond. At every stage and every age, people can look to Commonpoint to find care during a crisis, access opportunities to grow, and deepen their sense of connection to those around them. From summer camps and job training to food pantries and private pool clubs, Commonpoint is by your side. We are proud of our clients, partners, and team members who lift each other up, building relationships for a lifetime. Because being a part of Commonpoint is investing in a community where everyone is invited and welcome.