Case Manager

Commonpoint Queens; Silver Spring (MD); On-site; USD 50,000 - 61,000; Full time

Job summary

Commonpoint Queens is seeking a dedicated Case Manager to support program participants across intake, assessment, and ongoing case planning. The role emphasizes coordinating services, tracking progress, and advocating for participant needs in a dynamic, youth-focused environment.

The ideal candidate will manage a caseload, collaborate with staff, and execute ISS development while ensuring program compliance and data integrity. Travel to various locations and in-person shifts are required.

Qualifications

• Bachelor’s degree in Human Services, Psychology or related field required.
• 3+ years of case management experience with opportunity youth.
• Demonstrated ability in youth development and cultural competency with diverse backgrounds.
• Experience with participant navigator services (public assistance, healthcare, financial, legal, social support).
• Proficient with MS Office and Google applications; comfortable with PDF navigation.

Responsibilities

• Manage a caseload of 25-30 active participants and a follow-up caseload of graduates.
• Maintain communication with participants, staff, and support systems.
• Facilitate wraparound services to address educational, vocational, and personal needs.

Skills

Case management

Communication

Cultural competency

Organizational skills

Problem solving

Customer service

Education

Bachelor’s degree in Human Services or related field

Tools

MS Office (Excel, Word, PowerPoint)

Google Apps (Sheets, Docs, Slides)

PDF navigation

Job description

Position Summary

This is a fast paced position that requires strong analytical and customer service skills and excellent problem-solving ability. Candidates should be outgoing, self motivated, and able to work independently. In addition, the Case Manager must be highly organized and able to manage multiple priorities simultaneously. The Case Manager is expected to demonstrate direct knowledge of the agency’s mission, offerings, and student base, and to innovate and advocate for organizational change.

Key Responsibilities

Case Management and Participant Support

• Manage a caseload of 25-30 active participants, while maintaining a follow-up caseload of program graduates to monitor retention, employment, education, and credential attainment outcomes.
• Maintain effective communication and rapport with participants, staff, and support systems.
• Facilitate wraparound services to address participants’ educational, vocational, and personal needs.

Intake, Assessment, and Eligibility Determination

• Conduct intake assessments and collect required eligibility documentation.
• Complete all enrollment and program completion paperwork in accordance with program requirements.

Mental Health Counseling and Crisis Intervention

• Provide individual and group mental health support services.
• Deliver crisis intervention, conduct home visits, and provide appropriate referrals when necessary.

Individual Service Strategy Development and Goal Planning

• Develop and implement Individual Service Strategies (ISS) tailored to participant goals and needs.
• Monitor participant progress toward employment, training, and educational objectives.

Employment Readiness and Program Monitoring

• Track participant attendance, work readiness, employment upgrades, training participation, advanced training, and conduct worksite visits.
• Support participants in achieving program milestones and successful outcomes.

Care Coordination and Community Resource Navigation

• Coordinate supportive services and referrals to community-based organizations to address barriers to participation and success.
• Conduct care coordination with external treatment providers and service agencies to promote participant well-being and progress.

Documentation, Data Management, and Compliance

• Maintain detailed case notes and ensure accurate and timely data entry.
• Ensure compliance with program, funder, and agency requirements.
• Complete all required participant documentation and reporting activities.

Stakeholder Collaboration and Program Adaptability

• Collaborate with internal staff, external providers, and support systems to enhance service delivery.
• Adapt responsibilities and service delivery to meet evolving programmatic, funder, and agency needs.

Qualifications

Required

• Bachelor’s degree (BA) preferred in Human Services, Psychology or related field required.
• 3+ years of case management experience with opportunity youth
• Demonstrated ability in youth development and Demonstrate cultural competency through familiarity in working with people from a very diverse number of backgrounds
• Experience with participant navigator services including but not limited to public assistance, healthcare, financial, legal and social support.
• Experienced working with MS Office, primarily Excel, Word and PP, knowledgeable in Google applications, primarily in Sheets, Docs, and Slides. Proficient in Computer navigation as well as PDF.
• Assist with the collection, completion, and maintenance of work readiness documentation to ensure compliance with program requirements and support participant progress tracking.

Preferred

• Experience working with opportunity youth, justice-involved youth, foster care youth, or disconnected
• young adults ages 17-24.
• Knowledge of workforce development, career pathways, and youth programming.
• Familiarity with trauma-informed care, motivational interviewing, and positive youth development
• principles.
• Ability to work collaboratively with multidisciplinary teams and external partners.
• Strong organizational, documentation, and communication skills.
• Bilingual preferred.

Location

Must travel to various locations

Schedule

Mon-Fri. Regular Shifts 8am-4pm, or 9am-5pm and with flexibility for occasional weekends/evenings (in-person assignment)

Salary

$55,000

Non Union

In person

Commonpoint is an equal opportunity employer