York Customer Service Rep. - PT (Bilingual Preferred)

rabbittransit; West Manchester Township (York County); In loco; USD 20.000 - 28.000; Part-time

Descrizione del lavoro

rabbittransit is seeking a bilingual, part-time Customer Service Representative at 415 Zarfoss Drive, York, PA 17404. You will handle trip planning, service information, and issue resolution for riders as part of our dedicated team.

Schedule is Monday through Friday, 8 AM – 1 PM, with the customer service department operating 7 AM – 7 PM weekdays and 8 AM – 4 PM Saturdays. Join us to help make public transit more accessible and reliable.

Competenze

• Bilingual abilities required.

Mansioni

• Assist customers with trip planning and service information.
• Resolve passenger issues and questions via phone and in person.

Conoscenze

Bilingual

Descrizione del lavoro

BILINGUAL, Part -Time

Location: 415 Zarfoss Drive, York, PA 17404

Pay: $17.50/hour, Weekly Pay

Schedule: Monday through Friday 8 AM - 1 PM

Our customer service department operates Monday through Friday, 7 AM - 7 PM, and Saturdays, 8 AM - 4 PM.

Imagine every \"ring\" being an opportunity to impact someone's day in a meaningful way. As a Customer Service Representative at rabbittransit, you're not just answering phone calls; you're helping people plan their trips, providing service information and resolving any problems passengers may encounter.

Your essential duties are the backbone of our mission - providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You'll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers' trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach.

Join us in turning every call into an opportunity to enhance mobility in our community.

The Authority is an equal employment opportunity employer.