York Customer Service Rep. - FT

rabbittransit; West Manchester Township (York County); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Sick/SEP pension

Paid holidays

Paid time off

Life insurance

Disability insurance

Job summary

rabbittransit is seeking a Customer Service Representative to assist riders with trip planning, service information, and issue resolution. You will manage trip reservations, process fare payments, and support at the transfer center, helping keep community mobility accessible and reliable.

Join us in delivering friendly, efficient service during standard weekday hours with a full benefits package. Public transit experience, or willingness to learn, is valued.

Responsibilities

• Answer incoming calls with politeness and professionalism.
• Assist passengers with trip planning and service information.
• Resolve problems passengers may encounter.
• Use computers to manage trip reservations.
• Handle fare collections.
• Assist at the transfer center with face-to-face customer service.
• Contribute to community outreach and mobility initiatives.

Skills

Customer service

Phone support

Trip planning

Tools

Reservation system

Job description

Location: 415 Zarfoss Drive, York, PA 17404

Pay: $17.50/hour

Paid Weekly

Full Benefits Package (Health, Dental, Vision, Simplified Employee Pension, Paid Holidays, Paid time off, Company provided life and disability)

Schedule: Monday through Friday 10:30 AM - 7 PM

Our customer service department operates Monday thru Friday 7 AM - 7 PM and Saturdays 8 AM - 4 PM.

Imagine every "ring" being an opportunity to impact someone's day in a meaningful way. As a Customer Service Representative at rabbittransit, you're not just answering phone calls; you're helping people plan their trips, providing service information and resolving any problems passengers may encounter.

Your essential duties are the backbone of our mission - providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You'll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers' trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach.

Join us in turning every call into an opportunity to enhance mobility in our community.

The Authority is an equal employment opportunity employer.