Xperience Manager: Lead Hotel Operations & Guest Experience

Concept Hotels LLC; Las Vegas Town (NM); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Housing reimbursement

Monthly GOP bonus

Job summary

Concept Hotels LLC seeks an Xperience Manager to lead all hotel operations and manage the leadership team to ensure profitability and outstanding guest satisfaction. The role requires strong leadership, a collaborative approach with stakeholders, and a commitment to service excellence.

The position matches a high-demand GM profile with long hours, performance-driven incentives, and a plan for growth within the company. Base salary reflects market norms for hotel leadership roles in the region.

Qualifications

• High School Degree or Higher with 3 years hotel operations experience and 2 years in management OR completion of Concept Hotels’ Xperience Manager Training Program.
• Strong leadership, self-motivation and team-building abilities.

Responsibilities

• Oversee overall hotel operations and manage the hotel’s management team.
• Drive revenue and maximize profits while ensuring guest satisfaction.
• Champion the hotel concept through product, people and vibe; optimize guest experience.

Skills

Hotel operations

Management

Leadership

Guest experience

Education

High School Diploma

Bachelor's degree in Hospitality/related field

Job description

Concept Hotels LLC seeks an Xperience Manager to lead all hotel operations and manage the leadership team to ensure profitability and outstanding guest satisfaction. The role requires strong leadership, a collaborative approach with stakeholders, and a commitment to service excellence.

The position matches a high-demand GM profile with long hours, performance-driven incentives, and a plan for growth within the company. Base salary reflects market norms for hotel leadership roles in the region.