Hotel General Manager

Concept Hotels LLC; Las Vegas Town (NM); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Housing reimbursement

Monthly GOP bonus

Job summary

Concept Hotels LLC seeks an Xperience Manager to lead all hotel operations and manage the leadership team to ensure profitability and outstanding guest satisfaction. The role requires strong leadership, a collaborative approach with stakeholders, and a commitment to service excellence.

The position matches a high-demand GM profile with long hours, performance-driven incentives, and a plan for growth within the company. Base salary reflects market norms for hotel leadership roles in the region.

Qualifications

• High School Degree or Higher with 3 years hotel operations experience and 2 years in management OR completion of Concept Hotels’ Xperience Manager Training Program.
• Strong leadership, self-motivation and team-building abilities.

Responsibilities

• Oversee overall hotel operations and manage the hotel’s management team.
• Drive revenue and maximize profits while ensuring guest satisfaction.
• Champion the hotel concept through product, people and vibe; optimize guest experience.

Skills

Hotel operations

Management

Leadership

Guest experience

Education

High School Diploma

Bachelor's degree in Hospitality/related field

Job description

Salary Range: $60,000.00 To $65,000.00 Annually

POSITION: Xperience Manager (General Manager)

REPORTS TO: Xperience Director (Director of Operations)

MIN REQUIREMENTS:

High School Degree or Higher, 3 years hotel operations experience with a minimum of 2 years at the management level OR Have successfully completed the Concept Hotels’ Xperience Manager Training Program, Must be strong leader, self-motivator, and a team builder.

SCHEDULE REQUIREMENTS

Must be willing to work 50+ hours per week (minimum 5 days per week) and be available by telephone during off-hours in case of emergency.

OPTIMAL REQUIREMENTS:

4-year College Degree + all minimum requirements

COMPENSATION:

Base Salary Between $60,000- $65,000 plus Monthly Housing Reimbursement up to $1,000 per Month and Monthly GOP Bonus.

GM Training Plan and Opportunity for Growth

NM Sick Pay ( PTO), Birthday Bonus and Holiday Pay

SUMMARY/OBJECTIVE:

The Xperience Manager is responsible for all aspects of operations at the hotel. He / She is responsible for managing the Hotel’s management team as well as the entire staff while ensuring profitability and guest satisfaction. The Xperience Manager should be an ambassador for the hotel providing leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. The Xperience Manager will work very closely with the hotel owners and other stake holders.

GENERAL RESPONSIBILITIES:

• Responsible for the overall success of the hotel, using strong leadership skills to drive revenue,
• maximize profits, and ensure quality.
• Ensure all decisions are made in the best interest of the guests, the hotel staff, hotel ownership and Concept management.
• Guest Experience Management
• Champion of the hotel’s unique concept through product, people & vibe.
• Optimize and maximize Guest experience.
• Maintain a high personal visibility throughout the property.
• Handle complaints and oversee the service recovery procedures.
• Handle key corporate clients and take part in new client acquisition along with the sales team whenever required.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Responsible for safeguarding the quality of operations and ensuring continual improvement through XD Reviews.
• Gain and maintain excellent knowledge of local competition and general industry trends.
• Ensure that all property equipment is in good working condition.

Associate Experience Management

• Effectively manage and motivate associates to ensure optimization and maximization of overall financial results, guest and associate satisfaction.
• Provide effective leadership to hotel team members.
• Successfully maintain adequate staffing and act as a final decision maker in hiring staff.
• Ensure career progression and development of staff.
• Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.
• Oversee the operations functions of the hotel, as per the Organizational chart.
• Oversee and manage all departments and work closely with them on a daily basis holding regular briefings and meetings with all Department Heads.
• Be ultimately accountable for responsibilities of the department heads.
• Help in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Ensure full compliance to Hotel operating controls, SOP’s, and service standard s. Champion the hotel's internal and external communications and record keeping.
• Ensure all associates are trained on emergency and security procedures and policies.

Stakeholder Experience Management

• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating, Sales & Marketing, Human Resources and Capital Expenditure Plans.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget.
• Deliver short term strategic goals for the property.
• Send a daily end of the day activity and accomplishment email to Director of Operations or Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for food & beverage, rooms, admin & general, sales &marketing, information & technology, utilities, and maintenance the P&L are on target and accurate.
• Develop improvement action plans, carry out costs savings.
• Prepare a quarterly financial presentation for the owners and stake holders.
• Responsible for limiting hotel liability through Occupational Health & Safety Act, fire regulations and other legal requirements.
• Maximize room yield and hotel revenue through innovative sales practices and yield