Xfinity Retail Sales Consultant

Comcast; Sunnyvale (CA); On-site; USD 19,200 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Tuition reimbursement up to $8,000

401(k) savings plan with matching

Paid parental leave

Paid time off

Discount tickets to Universal Resorts

Job summary

Comcast in Sunnyvale is looking for a Retail Sales Associate to engage customers with enthusiasm and provide outstanding service. In this role, you will meet or exceed sales targets while helping customers with their account queries.

The ideal candidate will possess a High School Diploma or equivalent, with 2-5 years of retail or customer service experience. Benefits include medical coverage, tuition reimbursement, and a 401(k) savings plan.

Qualifications

• Must have a High School Diploma or equivalent.
• 2-5 years of retail or customer service experience.
• Ability to adapt to a flexible work schedule.

Responsibilities

• Engaging customers with enthusiasm to enhance their shopping experience.
• Providing outstanding customer service in all interactions.
• Meeting or exceeding sales targets.

Skills

Customer‑Focused

Workplace Organization

Persuasion

Technical Knowledge

Teamwork

Self‑Motivation

Critical Thinking & Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma or equivalent

Job description

Job Summary

$27.19+ Hourly (Salary is $19.50 Base + Targeted Commission). Bring your energy, curiosity, and passion—we’ll provide tools to build a rewarding retail career with Comcast Xfinity. We focus on innovation, outstanding entertainment experiences, and outstanding customer care.

Job Description

What you will be doing:

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service in all interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify account statements and pay their bills in the store.
• Answering questions about current or new services, making changes to account data, upgrading service levels, and processing all general service requests.
• Acting as a brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion about technology, especially Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment to connect products and services to everyday lifestyles.
• Adhering to retail operational policies and procedures to ensure a consistent and professional store environment.

What you will need to have:

• High School Diploma or equivalent.
• Ability to adapt to a flexible work schedule, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift up to 25 pounds and move around the store constantly.

Perks and Benefits

• Day‑One benefits: Medical, Dental, Vision coverage.
• Comcast Xfinity courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement up to $8,000 (Full‑time employees).
• Paid time off.
• 401(k) savings plan with up to 6% dollar‑to‑dollar matching.
• Other benefits available.

Employees at All Levels Are Expected To

• Understand and apply Comcast's Operating Principles.
• Own the customer experience, think and act to put customers first, and promote seamless digital options.
• Be enthusiastic learners and advocates of our technology, products, and services.
• Work as a team to achieve results and embrace new ideas.
• Participate in the Net Promoter System to gather employee and customer feedback.
• Drive results and growth.
• Support a culture of inclusion.
• Do what’s right for each other, customers, investors, and communities.

Skills

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self‑Motivation
• Critical Thinking & Problem Solving
• Communication
• Resilience
• Professional Integrity

Salary

Base Pay: $19.50 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $27.19 per hour. Additional incentives may be earned by exceeding sales targets.

Education

High School Diploma / GED.

Certifications (if applicable)

No certifications required.

Relevant Work Experience

2–5 years of retail or customer service experience.

EEO Statement

Comcast is an Equal Opportunity Employer and embraces diversity. We will provide reasonable accommodation to qualified individuals with disabilities during the application and interview process.

EEO Statement (Sex, Race, etc.)

Comcast is an equal‑opportunity workplace and will consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by law.