Xfinity Retail Sales Consultant

Comcast; Groton (CT); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Discount tickets to Universal Resorts

Tuition reimbursement of up to $8,000

Paid Time Off

401(k) Savings Plan with up to 6% matching

Job summary

Comcast is seeking a Retail Associate in Groton, Connecticut. In this role, you will engage customers, provide outstanding service, and meet sales targets. A High School Diploma is required, along with effective communication skills and customer-focused attitude. The position offers a base pay of $18.00/hour with targeted compensation of $25.69/hour plus additional benefits. Candidates should be flexible with scheduling and able to lift up to 25 pounds. Join Comcast and help enhance the shopping experience for our customers.

Qualifications

• Adjusting to a flexible work schedule including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance is required.
• Ability to carry and/or lift 25-pound boxes and move around the store constantly.

Responsibilities

• Engaging customers with enthusiasm and demonstrating product features.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets through diligent follow-up.

Skills

Customer-Focused

Workplace Organization

Persuasion

Teamwork

Technical Knowledge

Self-Motivation

Communication

Resilience

Critical Thinking Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Job Summary

$25.69+ Hourly – Salary is $18.00/hour Base + Targeted Commission. Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. Our diverse talents propel us to be a Fortune 40 industry leader, and we pride ourselves on delivering exceptional service to our community.

Job Description

What you will be doing

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment by connecting our products and services to customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

What you will need to have

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

Perks and benefits

Comcast provides best‑in‑class benefits. We believe that benefits should connect us to the support we need when it matters most.

• Day‑One benefits including Medical, Dental, and Vision coverage.
• Comcast XFINITY courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid Parental leave.
• Tuition reimbursement of up to $8,000 for full‑time employees.
• Paid Time Off.
• 401(k) Savings Plan with up to 6% dollar‑to‑dollar matching.
• And much more.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience and act in ways that put our customers first, giving them seamless digital options at every touchpoint and making them promoters of our products and services.
• Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team and make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System, joining huddles, making calls back and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors, and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Skills

Customer‑Focused; Workplace Organization; Persuasion; Teamwork; Technical Knowledge; Self‑Motivation; Communication; Resilience; Critical Thinking Problem Solving; Professional Integrity

Salary

Base Pay: $18.00
Total Target Compensation (Base Pay plus Targeted Commission): $25.69
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

EEO Statement

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.