Xfinity Retail Sales Consultant

Comcast; Manchester (NH); On-site; USD 23,419 - 34,012; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Discount tickets to Universal Resorts

Paid Parental leave

Tuition reimbursement up to $8,000

Paid Time Off

401K Savings Plan with matching

Job summary

Comcast in Manchester, NH is seeking a motivated retail associate with a High School Diploma to deliver excellent customer service while engaging customers about Xfinity products. You will meet sales targets and ensure a rewarding shopping experience.

With competitive benefits from day one, you'll thrive in a vibrant store environment, leveraging your skills in customer engagement, teamwork, and technical knowledge. Join Comcast and become a part of a brand that connects with customers in their everyday lives.

Responsibilities

• Engaging customers with enthusiasm.
• Providing outstanding customer service.
• Meeting or exceeding sales targets.
• Helping customers with account statements.
• Answering customer questions about services.
• Acting as brand ambassador for Comcast.
• Maintaining detailed product knowledge.
• Contributing to a fun store environment.

Skills

Customer-Focused

Workplace Organization

Persuasion

Technical Knowledge

Teamwork

Self Motivation

Critical Thinking

Problem Solving

Resilience

Communication

Professional Integrity

Education

High School Diploma or equivalent

Job description

Job Summary

$24.69+ Hourly ($17.00 base/hr + Targeted Commission)

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

Job Description

What you will be doing

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

What you will need to have

• High School Diploma or equivalent
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

Perks and benefits

• We offer Day‑One benefits! Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast serviced areas, Discount tickets to Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan – with up to 6% dollar‑to‑dollar matching.
• …and much more

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self Motivation; Critical Thinking Problem Solving; Resilience; Communication; Professional Integrity

Salary

Base Pay: $17.00

Total Target Compensation (Base Pay plus Targeted Commission): $24.69

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years