Xfinity Retail Sales Consultant

Comcast; Seattle (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Dental Vision

Paid parental leave

Tuition reimbursement

Paid Time Off

401K matching

Job summary

Comcast is seeking retail sales professionals in Seattle to engage customers, demonstrate Xfinity features, and drive sales in a dynamic store environment.

You will deliver outstanding customer service, help customers interpret statements, upgrade services, and process requests while acting as a brand ambassador for Comcast/Xfinity.

Qualifications

• High school diploma or equivalent required.
• Open availability including days, evenings, weekends, and holidays.
• Regular, punctual attendance and the ability to lift 25 pounds.

Responsibilities

• Engage customers and demonstrate product features to enhance shopping.
• Provide outstanding customer service in all interactions.
• Meet or exceed sales targets and follow up for service excellence.
• Explain account statements and help pay bills in store.
• Answer questions on services, upgrade levels, and process service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Maintain product knowledge and competitive information.
• Contribute to a fun, competitive environment connecting products to lifestyle.
• Adhere to store policies and ensure a professional environment.

Skills

Customer Focus

Workplace Organization

Persuasion

Technical Knowledge

Teamwork

Self-Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Job Summary

$28.99+ Hourly (Pay is $21.30/hr. + $1330/mo. Targeted Commission)

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers.

Job Description

What you will be doing:

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment, connecting our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Join Comcast and be Part of Something Big.

What you will need to have:

• High School Diploma or equivalent.
• Adjusting to a full‑time, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary (open availability required).
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and the ability to stand and move about the store constantly.

Perks and Benefits

Comcast provides best‑in‑class benefits. Some of our perks and benefits include:

• Day‑One benefits: Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in serviced areas, Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement up to $8,000 (Full Time employees).
• Paid Time Off.
• 401K Savings Plan with up to 6% dollar‑to‑dollar matching.

And much more.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBTQ+ employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer‑Focused, Workplace Organization, Persuasion, Technical Knowledge, Teamwork, Self‑Motivation, Resilience, Communication, Critical Thinking Problem Solving, Professional Integrity.

Salary

Base Pay: $21.30

Total Target Compensation (Base Pay plus Targeted Commission): $28.99

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Education

High School Diploma / GED

Certifications (if applicable)

None specified.

Relevant Work Experience

2-5 Years

Please visit the compensation and benefits summary on our careers site for more details.