Xfinity Retail Sales Consultant

Comcast; Westminster (CO); On-site; USD 26,036 - 36,630; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Discounted tickets to Universal Resorts

Paid parental leave

Tuition reimbursement up to $8,000

Paid time off

401(k) savings plan with up to 6% matching

Job summary

Comcast in Westminster is looking for candidates with a passion for retail to join their team. In this role, you'll engage customers, provide excellent service, and demonstrate product features to enhance the shopping experience. A high school diploma is required, along with flexibility in scheduling.

With perks including medical benefits, tuition reimbursement, and a 401(k) with matching, this position offers an opportunity for growth and rewards for effort.

Qualifications

• Flexibility to work varied schedule including evenings, weekends, and holidays.
• Ability to carry and/or lift 25-pound boxes and move around the store continuously.
• Regular, consistent, and punctual attendance.
• 2-5 years of retail or sales experience.

Responsibilities

• Engage customers enthusiastically and demonstrate product features.
• Offer outstanding customer service in all interactions.
• Meet or exceed sales targets and enhance customer satisfaction.
• Help customers understand account statements and make payments.
• Answer questions regarding current and new services.
• Act as a brand ambassador for Comcast/Xfinity products.
• Maintain detailed knowledge of sales products and competitive information.

Skills

Customer-focused

Organization

Persuasion

Technical knowledge

Teamwork

Self-motivation

Critical thinking

Problem solving

Resilience

Communication

Professional integrity

Education

High School Diploma or equivalent

Job description

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

What you will be doing

• Engage customers enthusiastically, demonstrating and explaining product features to enhance the shopping experience.
• Provide outstanding customer service with all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment by connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

What you will need to have

• High School Diploma or equivalent.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store continuously.

Perks and benefits

Comcast offers Day‑One benefits. Perks include Medical, Dental, and Vision coverage; Comcast Xfinity courtesy services in serviced areas; discounted tickets to Universal Resorts; paid parental leave; tuition reimbursement up to $8,000 (full‑time employees); paid time off; and a 401(k) savings plan with up to 6% matching.

Employees at all levels are expected to

• Understand and apply Comcast’s Operating Principles.
• Own the customer experience, think and act to put customers first, and promote our products and services as customer advocates.
• Demonstrate enthusiasm for learning and using our technology, products, and services.
• Work collaboratively to achieve team goals.
• Participate in the Net Promoter System: attend huddles, make callbacks, and help elevate opportunities for improvement.
• Drive results and growth.
• Support an inclusive culture in all interactions.
• Act ethically and in the best interest of colleagues, customers, investors, and communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications.

Equal Opportunity Employer

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We will provide reasonable accommodations for individuals with disabilities during the application and interview process and when performing essential job functions.

Comcast is an equal opportunity workplace and will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer‑focused, organization, persuasion, technical knowledge, teamwork, self‑motivation, critical thinking, problem solving, resilience, communication, professional integrity.

Salary

Base Pay: $18.90 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $26.59 per hour. Sales compensation offers potential upsides above targeted earnings for those who overachieve their sales targets.

Education

High School Diploma / GED.

Certifications

None specified.

Relevant Work Experience

2–5 years of retail or sales experience.