Xfinity Retail Sales Consultant

Comcast; Reading (Berks County); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Discount tickets to Universal Resorts

Paid parental leave

Tuition reimbursement up to $8,000

401(k) savings plan with up to 6% matching

Job summary

Comcast is seeking a Retail Sales Associate in Reading, PA. This role requires engaging customers with enthusiasm and providing expert support on Comcast/Xfinity products. Strong performance can lead to commission-based earnings beyond hourly wage. Comprehensive benefits include medical coverage, tuition reimbursement, and paid parental leave.

Candidates should possess a High School Diploma and have strong communication and problem-solving skills. Flexibility in scheduling is required, as is the ability to lift boxes and provide great customer service.

Qualifications

• Regular, consistent, and punctual attendance is essential.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.
• Must adjust to a flexible work schedule, including evenings, weekends, and holidays.

Responsibilities

• Engage customers with enthusiasm and demonstrate product features.
• Provide outstanding customer service with all interactions.
• Meet or exceed sales targets and enhance customer satisfaction.
• Help customers interpret and clarify their account statements.
• Act as brand ambassador to promote Comcast/Xfinity products.

Skills

Customer‑Focused

Workplace Organization

Persuasion

Teamwork

Technical Knowledge

Self‑Motivation

Communication

Resilience

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma or equivalent

Job description

Job Summary

Hourly: $23.69+ (Base $16.00/hour + Targeted Commission). Bring your energy, curiosity, and passion – we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. This role supports our mission to deliver outstanding entertainment, technology, and customer care. The diverse talents of our people help elevate our brand as a Fortune 40 leader.

Job Description

What you will be doing

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment – connecting products and services to customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

What you will need to have

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and move around the store constantly.

Perks and Benefits

Comcast provides best‑in‑class benefits, including Medical, Dental, Vision coverage, Comcast XFINITY courtesy services, discount tickets to Universal Resorts, paid parental leave, tuition reimbursement up to $8,000 for full‑time employees, paid time off, and a 401(k) savings plan with up to 6% matching.

Employees at all levels are expected to

• Understand our Operating Principles and make them guide how you do your job.
• Own the customer experience, think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff, learn enthusiastically, and advocate our technology, products, and services.
• Win as a team, make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – join huddles, make callbacks, and help elevate opportunities.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, customers, investors, and communities.

Disclaimer

This information indicates the general nature and level of work performed by employees in this role. It is not a comprehensive inventory of all duties, responsibilities, or qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges. Contact us to request accommodation.

Comcast is an equal opportunity workplace. All qualified applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected under applicable law.

Skills

Customer‑Focused, Workplace Organization, Persuasion, Teamwork, Technical Knowledge, Self‑Motivation, Communication, Resilience, Critical Thinking, Problem Solving, Professional Integrity.

Salary and Compensation

Base Pay: $16.00
Total Target Compensation (Base Pay + Targeted Commission): $23.69. Commission programs provide significant upside above targeted earnings for those who overachieve sales targets. The application window is 30 days from posting; may close sooner or later depending on applicant count.

Complete compensation and benefits summary: visit our careers site for more details.

Education

High School Diploma/GED.

Certifications

Not specified.

Relevant Work Experience

2–5 years.