Xfinity Retail Sales Consultant

Comcast; Gurnee (IL); On-site; USD 23,419 - 34,012; Full time

Benefits offered by this job

Day-One benefits including Medical, Dental, and Vision coverage

Comcast XFINITY courtesy services

Discount tickets to Universal Resorts

Paid Parental leave

Tuition reimbursement up to $8,000

Paid Time Off

401K Savings Plan with up to 6% dollar-to-dollar matching

Job summary

Comcast is seeking retail employees in Gurnee, Illinois, to engage customers, enhance their shopping experience, and meet sales targets. The position requires a high school diploma and a flexible schedule. Employees provide outstanding customer service and build product knowledge, acting as brand ambassadors. Comcast offers comprehensive benefits including medical coverage, tuition reimbursement, and a 401K Savings Plan. A commitment to teamwork and customer satisfaction is essential.

Qualifications

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs.
• Regular, consistent, and punctual attendance required.
• Ability to carry and/or lift 25-pound boxes.

Responsibilities

• Engage customers with enthusiasm and demonstrate product features.
• Provide outstanding customer service in all interactions.
• Meet or exceed sales targets and enhance customer satisfaction.
• Help customers interpret account statements and pay their bills.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Maintain detailed sales product knowledge.

Skills

Customer‑Focused

Workplace Organization

Persuasion

Teamwork

Technical Knowledge

Self‑Motivation

Critical Thinking & Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma or GED

Job description

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

What you will be doing

• Engage customers with enthusiasm and demonstrate and explain product features to enhance their shopping experience.
• Provide outstanding customer service in all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have about current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment and help connect our products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

What you will need to have

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and the ability to move around the store constantly.

Perks and benefits

• Day‑One benefits, including Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in serviced areas, Discount tickets to Universal Resorts, Paid Parental leave, Tuition reimbursement up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan with up to 6% dollar‑to‑dollar matching.
• Additional benefits as part of Comcast's best‑in‑class benefits package.

Employees at all levels are expected to:

• Understand and apply our Operating Principles as guidelines for how you do your job.
• Own the customer experience and act in ways that put customers first.
• Know the products, be enthusiastic learners, users, and advocates of our technology and services.
• Work collaboratively to win as a team and make big things happen.
• Participate in the Net Promoter System to elevate opportunities to improve customer satisfaction.
• Drive results, growth, and inclusion in how you work and lead.
• Operate with integrity and do what’s right for each other, our customers, investors, and communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits.

Skills

• Customer‑Focused
• Workplace Organization
• Persuasion
• Teamwork
• Technical Knowledge
• Self‑Motivation
• Critical Thinking & Problem Solving
• Communication
• Resilience
• Professional Integrity

Salary

Base Pay: $17.00

Total Target Compensation (Base Pay plus Targeted Commission): $24.69

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years