Xfinity Retail Sales Consultant

Comcast; Independence (MO); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Discount tickets to Universal Resorts

Tuition reimbursement up to $8,000

401(k) savings plan with matching

Job summary

Comcast is seeking individuals in Independence, Missouri, to deliver exceptional customer service and meet sales targets. As a retail representative, you will engage with customers, enhance their shopping experience, and promote Comcast products.

The position requires a High School diploma, customer-focused skills, and the ability to navigate a flexible work schedule, including evenings and weekends. Comprehensive benefits, including medical and tuition reimbursement, are provided.

Qualifications

• 2-5 years of relevant work experience.
• Ability to adjust to a flexible work schedule, including evenings and weekends.

Responsibilities

• Engage customers by demonstrating product features.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets through diligent follow-up.

Skills

Customer Focused

Technical Knowledge

Communication

Problem Solving

Teamwork

Education

High School Diploma or GED

Job description

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

What you will be doing

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service during all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert-level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment, connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

What you will need to have

• High School Diploma or equivalent.
• Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays as needed.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and move around the store constantly.

Perks and Benefits

Comcast provides best‑in‑class benefits, including medical, dental, and vision coverage; Xfinity courtesy services; discount tickets to Universal Resorts; paid parental leave; tuition reimbursement up to $8,000 for full‑time employees; paid time off; and a 401(k) savings plan with up to 6% dollar‑to‑dollar matching.

Employees at all levels are expected to

• Understand and apply our Operating Principles.
• Own the customer experience, thinking and acting in ways that put customers first and make them promoters of our products and services.
• Know your stuff, be enthusiastic learners, users and advocates of the company’s technology, products and services, especially digital tools and experiences.
• Win as a team, making big things happen by working together and being open to new ideas.
• Participate in the Net Promoter System, providing feedback to help improve customer and employee experiences.
• Drive results and growth.
• Support a culture of inclusion in all work and leadership.
• Do what’s right for each other, our customers, investors, and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

EEO Statement

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer‑Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self‑Motivation; Critical Thinking; Problem Solving; Resilience; Communication; Professional Integrity.

Salary

Base Pay: $15.05.

Total Target Compensation (Base Pay plus Targeted Commission): $22.74.

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Education

High School Diploma / GED.

Relevant Work Experience

2‑5 Years.