Xfinity Retail Sales Consultant

Comcast; Falmouth (MA); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Day-One medical, dental, and vision coverage

Discount tickets to Universal Resorts

Tuition reimbursement up to $8,000 for full-time employees

Paid parental leave

401(k) savings plan with up to 6% match

Job summary

Comcast is seeking a passionate retail customer service representative in Falmouth, Massachusetts. Your role will involve engaging with customers and providing exceptional service while promoting Xfinity products.

Requires a high school diploma, with 2-5 years of relevant experience. The position offers competitive compensation, benefits starting Day One including medical coverage, and tuition reimbursement. Join our dynamic team to help customers with services and enhance their shopping experience.

Qualifications

• High School Diploma or equivalent.
• 2-5 years of relevant work experience.
• Adjustable to a flexible work schedule.

Responsibilities

• Engaging customers with enthusiasm and demonstrating product features.
• Providing outstanding customer service.
• Meeting sales targets and enhancing satisfaction.

Skills

Customer‑Focused

Workplace Organization

Persuasion

Teamwork

Technical Knowledge

Self‑Motivation

Critical Thinking Problem Solving

Resilience

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

What you will be doing

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment—connecting products and services to customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

What you will need to have

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and the ability to move around the store constantly.

Perks and Benefits

Comcast provides best‑in‑class benefits. We offer Day‑One benefits such as Medical, Dental, and Vision coverage, Comcast X‑FINITY courtesy services in serviced areas, discount tickets to Universal Resorts, paid parental leave, tuition reimbursement up to $8,000 for full‑time employees, paid time off, and a 401(k) savings plan with up to 6% match.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience, think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team, make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors, and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer‑Focused; Workplace Organization; Persuasion; Teamwork; Technical Knowledge; Self‑Motivation; Critical Thinking Problem Solving; Resilience; Communication; Professional Integrity

Salary

Base Pay: $20.00 per hour.

Total Target Compensation (Base Pay plus Targeted Commission): $27.69.

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years