World-Class Customer Service Pro - Auto Collision

calibercollision; McKeesport (Allegheny County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Overtime pay weekly

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision is seeking a Customer Service Consultant at our McKeesport service center. The role involves greeting customers in person or by phone, determining their needs, and providing guidance and assistance to ensure efficient repairs.

You will support Collision Estimators with drop-offs, vehicle mapping, and documentation while maintaining clear communication with customers, teammates and vendors.

Qualifications

• 2+ years of customer-facing experience.
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Provide guidance and assistance to customers, clients and teammates as required.
• Assist Collision Estimators with drop-offs, vehicle mapping/marking, and photographing vehicles.
• Prepare paperwork and perform active customer deliveries while communicating effectively.
• Adhere to Caliber's SOPs, insurance partners and industry guidelines/standards.

Skills

Customer service

Sales experience

Communication

Job description

Caliber Collision is seeking a Customer Service Consultant at our McKeesport service center. The role involves greeting customers in person or by phone, determining their needs, and providing guidance and assistance to ensure efficient repairs.

You will support Collision Estimators with drop-offs, vehicle mapping, and documentation while maintaining clear communication with customers, teammates and vendors.