Auto Collision Customer Service Pro

Caliber; McKeesport (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Weekly pay

Overtime eligibility

Paid vacation

Holidays

Career growth

Job summary

Caliber Collision in McKeesport is hiring a Customer Service Consultant to greet customers in person or on the phone, determine their needs, and respond with guidance to keep repairs moving smoothly.

You will support Collision Estimators with drop-offs, mapping and photographing vehicles, arranging transportation, and preparing paperwork while delivering personable, world-class service to customers, vendors and teammates.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Respond with guidance and assistance to support repairs and service flow.
• Assist Collision Estimators with drop-offs, mapping and photographing vehicles.
• Arrange customer transportation and prepare paperwork for services.
• Perform active customer deliveries and communicate with customers, teammates and vendors to ensure correct repairs.

Skills

Customer service

People skills

Communication

Fast learner

Job description

Caliber Collision in McKeesport is hiring a Customer Service Consultant to greet customers in person or on the phone, determine their needs, and respond with guidance to keep repairs moving smoothly.

You will support Collision Estimators with drop-offs, mapping and photographing vehicles, arranging transportation, and preparing paperwork while delivering personable, world-class service to customers, vendors and teammates.