Workplace Operations Lead (NYC & Raleigh)

SupportFinity™; New York (NY); On-site; USD 114,000 - 138,000; Full time

Job summary

Plaid is seeking a highly organized Workplace Operations Manager based in New York City to lead day-to-day operations for NYC and Raleigh offices. You will manage facilities services, space planning, vendors, and cross-functional partnerships to deliver a seamless in-office experience.

The role reports to the Workplace Operations Lead in San Francisco, with responsibility for budgets, safety programs, events support, and helping scale a fast-growing campus.

Qualifications

• 5–7 years in Office Management or Facilities.
• 2–3 years in people management.
• Strong facilities ops and vendor management.
• Excellent customer service orientation.
• Organized with attention to detail.
• Excellent written and verbal communication.
• Proactive, growth-minded with problem solving.

Responsibilities

• Oversee day-to-day operations for NYC and Raleigh offices.
• Manage and coach 3 workplace operations team members.
• Ensure a clean, organized, positive employee experience.
• Lead space planning and office layout optimization.
• Coordinate vendor relationships and onboarding.
• Collaborate with HR, TechOps, Legal, FP&A, and Workplace teams.
• Manage annual budgets and monitor expenses.
• Support in-office events and workplace safety programs.

Skills

Office Management

Facilities

People Management

Customer Service

Organization

Communication

Multitasking

Documentation

Problem Solving

Growth Mindset

Tools

G Suite

Slack

Jira

Envoy

Job description

Plaid is seeking a highly organized Workplace Operations Manager based in New York City to lead day-to-day operations for NYC and Raleigh offices. You will manage facilities services, space planning, vendors, and cross-functional partnerships to deliver a seamless in-office experience.

The role reports to the Workplace Operations Lead in San Francisco, with responsibility for budgets, safety programs, events support, and helping scale a fast-growing campus.