Workplace Leader - DC Office: Strategy, Ops & Experience

Netflix, Inc.; Washington (District of Columbia); On-site; USD 160,000 - 250,000; Full time

Benefits offered by this job

Health plans

Mental health support

401(k) with employer match

Stock option program

Disability programs

Life and serious injury benefits

Job summary

Netflix, Inc. seeks a Workplace Manager for its Washington, DC corporate office. You will be the Informed Captain of the site, accountable for the employee experience and end-to-end workplace outcomes, partnering with EO and local leadership to deliver a seamless environment.

You will own the site budget, drive long-term roadmaps, and govern vendor performance to meet high standards. Expect collaboration across cross-functional teams and 24/7 incident response readiness.

Qualifications

• 5-7 years of workplace experience, with emphasis on corporate hospitality, hotel management, and event execution.
• Strong focus on senior stakeholder engagement and ability to build relationships at all levels.
• Comfortable collaborating with diverse team members, including architects, building engineers, property management, project managers, and senior leadership.
• High tolerance for change, and the capacity to problem-solve and manage multiple priorities in a fast-paced environment.
• Demonstrated experience in crisis management, emergency preparedness, and 24/7 workplace incident response.
• Passionate about creating a great place for employees & visitors.
• Excellent communication and organizational leadership skills.
• Positive team-oriented, hands-on, adaptive, and client-focused attitude.
• Proficiency in GSuite (Docs, Sheets, Calendar, Slides), Slack, Zendesk (or other ticketing system), visitor management systems, space utilization tools, and security/badge access platforms.
• Respect, understanding, and enthusiasm for the Netflix Culture.

Responsibilities

• Operate as the primary Workplace point of contact for local leadership and align business strategy with workplace execution.
• Own the site's operational budget and long-term roadmap, balancing foundational basics with differentiators.
• Govern vendor partners to meet ambitious SLAs and Netflix-quality standards.
• Collaborate with EO partners to ensure a unified, frictionless, safe, and secure workplace.
• Lead budget prioritization and trade-offs to optimize the local workspace.
• Track and drive KPIs like employee sentiment and vendor SLA compliance.
• Oversee office expansion, moves, and cross-functional project delivery.
• Partner with leadership to plan events for internal and external guests.

Skills

Stakeholder engagement

Crisis management

Event execution

Communication

Change management

Tools

GSuite

Slack

Zendesk

Visitor management systems

Space utilization tools

Security/badge access platforms

Job description

Netflix, Inc. seeks a Workplace Manager for its Washington, DC corporate office. You will be the Informed Captain of the site, accountable for the employee experience and end-to-end workplace outcomes, partnering with EO and local leadership to deliver a seamless environment.

You will own the site budget, drive long-term roadmaps, and govern vendor performance to meet high standards. Expect collaboration across cross-functional teams and 24/7 incident response readiness.