DC Workplace Operations Lead: Employee Experience & Vendors

Chaos Industries; Washington (District of Columbia); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401k

FSA

HSA

Life insurance

Free daily lunch

Fully-stocked kitchen

Unlimited PTO

Casual dress code

Job summary

CHAOS Industries in Washington, DC seeks a proactive Workplace Operations Manager to own the employee experience of the DC office. You’ll run day‑to‑day operations, manage vendors, and implement programs that make the workplace efficient, safe, and welcoming as the company grows.

You’ll build systems and standards, coordinate with IT, facilities, finance, and people teams, and drive scalable processes. The role blends hands‑on operations with long‑term strategy, including vendor negotiations,

Qualifications

• 5–7 years of experience in workplace, office management, facilities, operations, or a related field.
• Experience managing vendors and service contracts, and owning a budget.
• Excellent organizational skills and attention to detail.
• Strong project management instincts with the ability to juggle multiple priorities.

Responsibilities

• Own day‑to‑day operations across our DC building portfolio, serving as the primary point of contact for employees, building management, and landlords.
• Manage workplace services end to end, including snack and beverage programs, office supplies, lunch services, mail and deliveries, and other on‑site amenities.
• Source, onboard, and manage workplace vendors, including contracts, pricing, service levels, invoicing, and performance reviews.
• Plan and run events and experiences in DC, from team gatherings and all‑hands to leadership visits and seasonal programming.
• Manage the DC workplace budget, tracking spend, forecasting needs, and finding savings without sacrificing quality.
• Partner with Facilities on maintenance, repairs, space moves, and building issues, ensuring requests are resolved quickly.
• Support office expansions, renovations, and relocations in DC, owning defined portions from planning through occupancy.
• Coordinate closely with IT, Security, Finance, People, Legal, and business leaders.
• Maintain accurate records for leases, floor plans, workplace standards, vendors, and operational documentation.
• Develop standardized documentation, workflows, and repeatable processes for workplace operations.
• Gather employee feedback and use it to improve services, spaces, and programs.
• Help create scalable workplace practices that can support a growing, global organization.

Skills

Vendor management

Budget ownership

Project management

Operations leadership

Communication

Independent work

Hospitality mindset

Ambiguity handling

Office operations

Job description

CHAOS Industries in Washington, DC seeks a proactive Workplace Operations Manager to own the employee experience of the DC office. You’ll run day‑to‑day operations, manage vendors, and implement programs that make the workplace efficient, safe, and welcoming as the company grows.

You’ll build systems and standards, coordinate with IT, facilities, finance, and people teams, and drive scalable processes. The role blends hands‑on operations with long‑term strategy, including vendor negotiations,