Workplace Manager (DC)

Netflix, Inc.; Washington (District of Columbia); On-site; USD 160,000 - 250,000; Full time

Benefits offered by this job

Health plans

Mental health support

401(k) with employer match

Stock option program

Disability programs

Life and serious injury benefits

Job summary

Netflix, Inc. seeks a Workplace Manager for its Washington, DC corporate office. You will be the Informed Captain of the site, accountable for the employee experience and end-to-end workplace outcomes, partnering with EO and local leadership to deliver a seamless environment.

You will own the site budget, drive long-term roadmaps, and govern vendor performance to meet high standards. Expect collaboration across cross-functional teams and 24/7 incident response readiness.

Qualifications

• 5-7 years of workplace experience, with emphasis on corporate hospitality, hotel management, and event execution.
• Strong focus on senior stakeholder engagement and ability to build relationships at all levels.
• Comfortable collaborating with diverse team members, including architects, building engineers, property management, project managers, and senior leadership.
• High tolerance for change, and the capacity to problem-solve and manage multiple priorities in a fast-paced environment.
• Demonstrated experience in crisis management, emergency preparedness, and 24/7 workplace incident response.
• Passionate about creating a great place for employees & visitors.
• Excellent communication and organizational leadership skills.
• Positive team-oriented, hands-on, adaptive, and client-focused attitude.
• Proficiency in GSuite (Docs, Sheets, Calendar, Slides), Slack, Zendesk (or other ticketing system), visitor management systems, space utilization tools, and security/badge access platforms.
• Respect, understanding, and enthusiasm for the Netflix Culture.

Responsibilities

• Operate as the primary Workplace point of contact for local leadership and align business strategy with workplace execution.
• Own the site's operational budget and long-term roadmap, balancing foundational basics with differentiators.
• Govern vendor partners to meet ambitious SLAs and Netflix-quality standards.
• Collaborate with EO partners to ensure a unified, frictionless, safe, and secure workplace.
• Lead budget prioritization and trade-offs to optimize the local workspace.
• Track and drive KPIs like employee sentiment and vendor SLA compliance.
• Oversee office expansion, moves, and cross-functional project delivery.
• Partner with leadership to plan events for internal and external guests.

Skills

Stakeholder engagement

Crisis management

Event execution

Communication

Change management

Tools

GSuite

Slack

Zendesk

Visitor management systems

Space utilization tools

Security/badge access platforms

Job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

The Opportunity:

As part of the Global Enterprise Operations (EO) team, we are seeking a Workplace Manager to lead the team for one of our corporate offices in Washington DC. As a Workplace Manager, you are the Informed Captain of your site. You don't just manage a building; you are accountable for overall Workplace outcomes and the end-to-end employee experience. You operate as a strategic peer to local business leaders. You are the "Center of the Hub," integrating functional expertise from Workplace Leadership and the wider Enterprise Operations (EO) ecosystem into a seamless workplace experience. Your success is measured by the health of your site's sentiment, the strength of your stakeholder relationships, and your ability to govern world-class vendor performance. This role exists to replace traditional hands-on building oversight with an elevated business leader who integrates the full operational ecosystem. This role ensures local workspace environments dynamically adapt to evolving business strategies, protect financial run-rates, and keep employee sentiment consistently high.

The role:

Stakeholder Partnership:

Operate as the primary Workplace point of contact for local leadership. Understand their business strategy and connect business intel with proactively and fiscally responsibly adapting the environment to support their team's productivity. Develop and manage a strong communication strategy on all levels to ensure cohesive stakeholder engagement, sharing any process change, service enhancement, or workplace-related impact.

Strategic Site Ownership:

Own the site's operational budget and long-term roadmap. You make the high-level trade-offs between "Foundations of Excellence" (basics) and "Differentiators" (culture-enhancing activations).

Vendor Governance:

Instead of managing tasks, you govern outcomes. You hold our strategic vendor partners accountable to ambitious SLAs, ensuring they operate with proactivity and Netflix-quality standards.

Strong Enterprise Operations Relationships:

Lead the integrated workplace approach by effectively partnering with EO functional partners to ensure a unified one team front to the business and employees. You will collaborate and align with cross-functional partners such as AV, Ntech Ops, Corporate Events, Internal Comms, Security Operations, and Systems to ensure we constantly provide a frictionless, safe, and secure workplace and respond to incidents that will occur 24/7.

Budget Ownership:

You own your site budget, meticulously managing associated prioritization and trade-ops.

Measurable Performance & Metrics:

Track and drive key performance metrics, including employee sentiment scores, vendor SLA compliance benchmarks, and operational efficiency targets.

Office Expansion & Move:

Within the first 6 months: Step into an existing office build project, and subsequent move in partnership with Program Delivery and other cross functional teams.

Event Execution:

Partner with local business leadership to curate and support business driven events, for both internal and external guests.

What We're Looking For:

The Holistic Mindset:

You are a business leader first and a workplace expert second. You can pivot from a financial budget review to a high-stakes business discussion with a VP.

Workplace Excellence:

Your commitment to excellence begins with a focus on consistently delivering the fundamentals at the highest standard.

Accountability:

You thrive as an Informed Captain. You use the 70% Global Standard as a foundation and own your 30% Local Nuance, acting decisively on local problems while proactively surfacing decisions that affect other markets.

Qualifications:

• 5-7 years of workplace experience, with an emphasis on corporate hospitality, hotel management, and event execution.
• Strong focus on senior stakeholder engagement and ability to build relationships at all levels.
• Comfortable collaborating with diverse team members, including architects, building engineers, property management, project managers, and senior leadership.
• High tolerance for change, and the capacity to problem-solve and manage multiple priorities in a fast-paced environment.
• Demonstrated experience in crisis management, emergency preparedness, and 24/7 workplace incident response.
• Passionate about creating a great place for employees & visitors.
• Excellent communication and organizational leadership skills.
• Positive team-oriented, hands-on, adaptive, and client-focused attitude.
• Proficiency in GSuite (Docs, Sheets, Calendar, Slides), Slack, Zendesk (or other ticketing system), visitor management systems, space utilization tools, and security/badge access platforms.
• Respect, understanding, and enthusiasm for the Netflix Culture.

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $160,000.00 - $250,000.00.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.

We also offer paid leave of absence programs.

Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.

We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

At Netflix, we want to entertain the world. Whatever your taste, and no matter where you live, we give you access to best-in-class TV series, documentaries, feature films and games. Our members control what they want to watch, when they want it, in one simple subscription. We’re streaming in more than 30 languages and 190 countries, because great stories can come from anywhere and be loved everywhere. We are the world’s biggest fans of entertainment, and we’re always looking to help you find your next favorite story.