DC Workplace Operations & Experience Lead

Chaos, Inc.; Washington (District of Columbia); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401k

Lunch on site

Unlimited PTO

Relocation assistance

Annual bonuses (coming soon)

Job summary

CHAOS Industries is seeking a Workplace Operations Manager to own and optimize the DC office experience. You will run daily operations, vendor relationships, and programs that create a welcoming, efficient workplace while aligning with broader company growth and strategic goals.

You’ll manage budgets, coordinate with IT, facilities, and leadership, and build scalable processes that support rapid expansion. This hands-on role blends strategy with operational excellence to keep the DC site running

Qualifications

• 5-7 years of experience in workplace, office management, facilities, operations, or a related field.
• Experience managing vendors and service contracts, and owning a budget.
• Exceptional organizational skills and attention to detail.
• Strong project management instincts with the ability to juggle multiple priorities simultaneously.
• Hands-on, no-task-too-small attitude with strategic judgment to know which problems deserve a system.
• Ability to work independently and move work forward without extensive direction.
• Hospitality mindset and genuine interest in the employee experience.
• Comfort building structure in ambiguous, fast-paced environments.
• Excellent written and verbal communication across technical and non-technical teams.
• Willingness to learn and administer new operational tools and systems.
• Curious, resourceful, and proactive; you enjoy figuring things out and improving the way things are done.

Responsibilities

• Own day-to-day operations across the DC building portfolio, serving as the primary point of contact for employees, building management, and landlords.
• Manage workplace services end to end, including snack and beverage programs, office supplies, lunch services, mail and deliveries, and other on-site amenities.
• Source, onboard, and manage workplace vendors, including contracts, pricing, service levels, invoicing, and performance reviews.
• Plan and run events and experiences in DC, from team gatherings and all-hands to leadership visits and seasonal programming.
• Manage the DC workplace budget, tracking spend, forecasting needs, and finding savings without sacrificing quality.
• Partner with Facilities on maintenance, repairs, space moves, and building issues, ensuring requests are resolved quickly.
• Support office expansions, renovations, and relocations in DC, owning defined portions from planning through occupancy.
• Coordinate closely with IT, Security, Finance, People, Legal, and business leaders.
• Maintain accurate records for leases, floor plans, workplace standards, vendors, and operational documentation.
• Develop standardized documentation, workflows, and repeatable processes for workplace operations.
• Gather employee feedback and use it to improve services, spaces, and programs.
• Help create scalable workplace practices that can support a growing, global organization.

Skills

Vendor management

Budget management

Project management

Communication

Organizational skills

Job description

CHAOS Industries is seeking a Workplace Operations Manager to own and optimize the DC office experience. You will run daily operations, vendor relationships, and programs that create a welcoming, efficient workplace while aligning with broader company growth and strategic goals.

You’ll manage budgets, coordinate with IT, facilities, and leadership, and build scalable processes that support rapid expansion. This hands-on role blends strategy with operational excellence to keep the DC site running