Soft Services Manager

Jones Lang LaSalle Incorporated; Santa Clara (CA); On-site; USD 107,000 - 134,000; Full time

Benefits offered by this job

401(k) plan

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking an experienced Soft Services Lead to partner with the account team in delivering comprehensive facilities and experience-focused services. You will assess offerings, drive improvements, and guide programs across office services, reception, meeting services, and vendor management.

The role emphasizes collaboration with Directors, adherence to audit standards, and leading initiatives to enhance workplace experiences while reducing operating costs.

Qualifications

• High school diploma or equivalent.
• Seven years of facilities, retail, or hospitality experience.
• Knowledge of real estate, facilities soft services, and hospitality services.
• Proficiency with MS Office (Word, Excel, PowerPoint) and ability to learn PC/web-based applications.
• Strong belief in customer service and professionalism with teamwork.
• Self-motivated, fast-paced and adaptable in a dynamic environment.

Responsibilities

• Consult with the Soft Services Director and Regional Directors on service delivery program development and execution while reviewing operations.
• Work with all account levels to ensure service excellence and high customer satisfaction across office services, reception, meeting services, mailroom, vendors, and facilities services.
• Support in implementing short and long-term client projects while ensuring policy and audit compliance.
• Identify and propose innovative programs and processes to reduce costs and improve workplace experiences.
• Engage in continuous improvement by leveraging internal/external resources to enhance the workplace experience program.

Skills

MS Office

Customer service

Teamwork

Self-motivated

Education

Bachelor's degree in Facilities Management

Equivalent work experience

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

This position supports the Soft Services Director and Regional Facilities Directors in delivering comprehensive facilities and experience‑focused services for the account team, encompassing soft services, facilities management, customer experience training, and overall operations. The Soft Services Lead assesses, recommends, and implements service offerings that positively impact workplace experiences for the client's employees and guests. This role involves collaborating on program development, reviewing operational performance, ensuring compliance with policies and audit standards, and driving continuous improvement through innovative processes that enhance service delivery while reducing operating costs.

Your day‑to‑day tasks will include:

• Consulting and collaborating with the Soft Services Director and Regional Facilities Directors on service delivery program development and execution while reviewing operations, staffing, performance, and development of the Facility/Workplace Experience program
• Working with all levels of the account team to ensure excellence in service delivery and high customer satisfaction across office services, reception/guest services, meeting services, mailroom, vendors, and facilities services
• Supporting the Soft Services Director and Regional Facilities Managers in implementing short and long‑term projects for the client while assisting in ensuring compliance with client and company policies and minimum audit standards
• Exploring and recommending innovative programs, processes, and procedures to reduce short and long‑term operating costs, increase productivity, and improve client and guest workplace experiences
• Engaging in a culture of continuous improvement and innovation by leveraging available internal and external resources to bring ideas, best practices, and tools to enhance the workplace experience program

Required Qualifications

• High school diploma or equivalent
• Minimum of seven years of facilities, retail, or hospitality industry experience
• Knowledge of real estate, facilities soft services, and hospitality services
• Computer proficiency with MS Office (Word, Excel, PowerPoint) and ability to learn PC and web-based applications
• Strong belief in customer service and professionalism with a strong sense of teamwork
• Self‑motivated, self‑starter qualities with high energy who thrives in a fast‑paced environment and embraces challenges

Preferred Qualifications

• Bachelor's degree or equivalent work experience in Facilities Management or Hospitality Management
• Experience with workplace experience program development and implementation
• Familiarity with vendor management and coordination
• Knowledge of facilities management best practices and industry trends
• Experience in implementing customer experience training programs
• Background in operational performance assessment and improvement initiatives
• Understanding of compliance standards and audit processes in facilities management
• Experience with change management and continuous improvement methodologies

Estimated compensation for this position: 107,200.00 – 134,000.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On‑site –Santa Clara, CA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personal Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.